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Very good 7.9
Based on 1365 reviews

Recent customer comments

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Very good



based on 1365 reviews
  • Cleanliness 8.3
  • Facilities 9.0
  • Location 7.7
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for money 7.4
  • Food/Dining 7.5

Matthew B.
United Kingdom
July 02, 2016
Staycation
My wife and I spent 2 nights at the Sofitel for a Bank Holiday staycation. Prices had increased reflective of that (hence the Value For Money not being 5 in my review). Friendly staff, spacious room with a few nice "funky" touches in the decor and fittings and lovely pool area. Do note that peacocks roam freely in the grounds and can sometimes approach you! Recommended

Tunku B.
Malaysia
June 20, 2016
Enchanting
The rooms are so lush and beautiful. With wild peacocks running around the compound, it feels like you're in a magical place!

Koon S.
Singapore
June 19, 2016
Nice environment
Great short getaway to the nature. Love the quietness of this hotel.

grace L.
Singapore
June 17, 2016
hotel services
Very nice hotel but location is not that great, really have to depend on the hotel bus. These is only one pick up point for the Hotel bus so you always have to end up going back to that one point. another bus service is from the sentosa but have to wait abt 20 mins, and it goes one big round, so total time spend to reach hotel will be 40 mins. The hotel bus driver( old man with blue spec) has the best service, please don't ask driver to wait cause he also have to serve other guest on the bus that need to rush too. if you are late just wait for another bus don't complain about the bus driver, is not fair to him. Swimming pools close at 7pm which is way too early. so is either u stay in the hotel and spend half a day to enjoy the facilities or your go out to have fun. Overall hotel standard is really excellent.

CHEUNG H.
United Kingdom
June 15, 2016
High Quality, Easy Access and Good Service
A very good Hotel and we will go again next time. It is a garden style hotel. Inside the hotel, there are many flowers and tree with great countryside atmosphere. There are a lot of peacocks walking around hotel garden or around the pool, we love it and family with kids will love it too. Very good hotel service as the staff explain many hotel service details such as hotel shuttle bus or SPA when showing us the room. The breakfast buffet is nice and provide a lot of food choice with good quality. The in-house dining choice are not much but quality is good with reasonable price. The pool is not very big but not crowed with people and it provide many seats/beds in the pool side for people to enjoy the sunshine. Very easy access to the Beach, Just about 10mins walking. They also provide free shuttle service with good time schedule to go beach station or vivo City for food. The best thing is that not many hotel guests are taking the shuttle bus and it is always not crowed. With this good service and quality, we will definitely stay here again.

Grace V.
Philippines
June 08, 2016
Excellent
Excellent hotel for a family vacation.

Grace V.
Philippines
June 08, 2016
Perfect for a Relaxing Vacation
We consider this hotel as one of the best hotels we have stayed in. The hotel has very clean rooms, very clean bedsheets and towels. Hotel Staffs are friendly and shuttle service for guests has perfect timing. If you prefer a quiet place but not really far from the attractions, this is the hotel for you.

Ho C.
Singapore
May 28, 2016
relaxing stay
clean and well-designed rooms w a good layout. the toilet with its mosiac tiles and attention to details is delightful. lovely to have a room with a garden view and to witness little animals roaming freely outside. great that hotel is away fr the bustle of RWS yet not secluded. huge spaces to bask in and aesthetically pleasing surroundings to invigorate the senses. nice!

ler C.
Singapore
May 16, 2016
Beautiful place
The place is so beautiful and chill. Rooms are big enough and toilet too

Robert S.
Germany
May 11, 2016
Excellent hotel for relaxing but staff is still in training for 5 star
The hotel is very nice, excellent facilities especially the pool is very large and with a nice layout. The restaurant Italian restaurant offers very delicious food. Overall pricey but it is a 5star hotel. The only thing that is not 5star is the very poor housekeeping. Even if you ask for improvements it always takes at least 2 call and lots of waiting to get things clean up. For a 5 star hotel with corresponding prices the service must be improved a lot. No attention to the details at all! Overall, it is a nice hotel but the poor service experience is definitely a big negative.