arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.7
Based on 2268 reviews

Verified traveler reviews

Filter by traveler type
Very good



based on 2268 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.0
  • Location 7.9
  • Room Comfort/Standard 8.0
  • Service 7.8
  • Value for Money 7.3
  • Food/Dining 7.5

Irin Y.
Singapore
July 18, 2016
Hipster design and conducive room
The refurbished Jen at tanglin is cool, hip and comfortable. The set-up is modern and trendy and the room is comfy and spacious. We had a good breakfast buffet and a nice swim too with our babygirl. The tanglin area is more chill and slow-paced, nestled at the end of orchard road stretch.

Antonio C.
Philippines
July 18, 2016
Complaint Forwarded
I was having buffet breakfast and was getting my noodles when the chef yelled "Hey, you put that later on". "Hey" is not the right word to say to your guests and people were also looking on, bit shocked. If their HR is reading this, all staff have to address their guests as "Sir" or "Madam". Disappointing as the hotel did not brush up his (Mr. Feng's - if I recall correctly) courteousness. Another incident is when the waitress took my coffee as it was gone when I came back on my table. I told her you took my coffee then she went off, got it from the dish rack where the other dirty dishes were, holding it on the part of the cup where you drink, and gave it back to me. I refused and asked for a fresh cup. The waitress was wiping tables with wet rags and she expects guests will drink after she held it with her hand? That is just unsanitary. Nonetheless, the location was good. The hotel ambiance is really satisfactory. The reception is relaxing and the room is very clean. Hotel is very new and I will still consider coming back. Just hope customer service and staff attitude has already improved by the time I get back next quarter.

Reyhan N.
Indonesia
July 17, 2016
Great location. Good service serene location
The hotel located at few stops away from orchard road. Will be suitable for those who prefers a quite location from orchard shopping street.

RASYID S.
Indonesia
July 17, 2016
Good enough
Will be our list of hotel when we be there again:)

Mark C.
Philippines
July 17, 2016
Short vacay
It was good.

Julie M.
Indonesia
July 16, 2016
nice room
clean room and nice

Kang T.
Malaysia
July 12, 2016
Leisure
None-

RAJATHA R.
Malaysia
July 11, 2016
2N4D stay it was...
Hotel is in good location but public transportation you have to depend on the taxi, because its not near to MRT or bus location. Hotel is not value for money, if you do little research you get better hotels with the same price.

jason G.
Philippines
July 11, 2016
Good value
Its a good walking distance from orchard, but you can choose to have a bus ride from the nearby station or a taxi, it serves a well stacked intercontinental buffet breakfast, it is just beside Tanglin Mall, they have standard facilities, clean, the staff are really helpful.

Brendan T.
Australia
July 10, 2016
Home away from home
Great staff and location. Clean, modern and convenient.