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Very good 7.5
Based on 10425 reviews

Recent customer comments

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Very good

based on 10425 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.3
  • Location 8.2
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 6.9

Ruth A.
September 20, 2014
Good n comfort room
Near the orchard road, comfort-bed for a good sleep, good hospitality

September 19, 2014
Good location
Location, spacious room, friendly staffs

Eng L.
Brunei Darussalam
September 19, 2014
Poor Front Desk Service and breakast buffet
location only
I had book a wrong date for the check in without realising it till i was at the front desk. The booking had expired. I tried to ask if there was any option to get on the internet to make a new booking. The front desk staff did not provide any support initially and when i'm about to leave the hotel, than they ask me to use the business center internet service. I was upgraded to a deluxe from a superior but that also didnt impress me as the wall paper and decor looks pretty run down. The breakfast buffet was also a let down. Very poor quality breakfast buffet. Not worth the extra hotel cost for booking with breakfast.

Alexey Z.
United States
September 19, 2014
Great decently priced hotel
clean, inexpensive, great location
We had a single 4 person room which very few hotels seem to have. It came with a queen bed and two singles which was perfect for us. Rooms were clean, hotel is smoke free. Restaurant downstairs is pretty good too. Wheelchair access is excellent. Hotel is smack in the middle of shopping malls, all within walking distance. Wifi was ok, decent connection, but captive portal is a downer.

laura O.
September 19, 2014
had a pleasant stay
location, helpful and friendly staff, value for money
10mins walk from shopping street, staffs were very helpful (delivering luggages and calling taxis), and with a good price regarding the location.

Haslan A.
Brunei Darussalam
September 19, 2014
Wonderful stay
Accessibility, cost-effectiveness, and staff performance
Had a wonderful stay. Easy access to major shopping areas and whatnot - walking distance, like. Staff was very helpful. Got my money's worth, like.

Sherry L.
September 18, 2014
Not new, stuffy room and stained carpet & cushions
location is good.
The counter staff was being friendly to assist the customer but taken too long and left the rest long awaited. The other staff who was at the counter did not even bother to ask or offer helps. We asked for early check in the next day (we booked premium room for 1st day and downgraded to superior the 2nd day, a check out is required). The early check in request was not fulfil with reason that all rooms are full, which is not the case. I went to website booking and it shows room still available. Quite disappointed as it happened twice. We have noted in the booking condition that there will be 3 pax adult staying in superior room, nevertheless, after the 2:30pm check in, there is only 2 beds for a triple superior room. However, they manage to fix it fast to include another bed so not an issue.

Zack T.
September 18, 2014
Great Hotel
Apart from this is not a new hotel, but it well managed. great location. Smoking room available in this hotel. superb.

Taurus L.
September 18, 2014
it was ok
ok, but hotel abit old.

Hiv P.
September 17, 2014
Free wifi not convenient
New menu of restaurant
The hotel should be up grated the internate for free wifi , and also menu of food inrestaurent .