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Very good 7.5
Based on 10322 reviews

Agoda Verified Reviews

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Very good

based on 10322 reviews
  • Hotel Condition/Cleanliness 7.8
  • Facilities 7.4
  • Location 8.2
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 6.9

5.3 DATO H.
Brunei Darussalam
December 28, 2015
Hotel is located at a strategic Location.
Room size and Location
Located at a strategic location. Two wings, there's a family wing and a the other wing is a normal where the superior and deluxe room is which I have to pass their cafe/restaurant each time I go in/out from the room. Restaurants needs a good ventilation. Once u pass the restaurants I can gurantee u that ur clothes will smell. The other downside is that the customer service from some of the receptionist and the concierge. They don't really carry your luggage from the taxi unless u tell them to. The housekeeping does not really clean your room well too. Hotel needs a facelift.

8 Kelvin C.
December 28, 2015
Location Of The Hotel Was Great!
Location of the hotel was great, clean rooms and friendly staff
A very pleasant stay and the staff were helpful too. The room was very comfortable and clean. There was a Penang food festival and the food was just perfect. The location was great, a short walk from Orchard Road. Will surely come back again.

5.7 rowela B.
United States
December 28, 2015
need xtra servixe like information about tours & p
pillows and blankets smells really clean. That's my 1 pet.peeve but need to remove the extra toilet because it smells like pee in the restroom. people dont know what it is. restroom smells like pee.
It was okay. Tub had dirt stained. Needs to really be scrubbed. Restroom.really smells like pee.all the time. .need to remove that bidet. Maybe others are using it as urinal that's why it pee in the restroom. I like a very clean smelling restroom. I like the pillows and blankets. It smelled really washed and clean. Need more extra service .provided to guest like information on tours etc.. also needs a small store in the hotel.for convenience..staff agents at front desk sre not too welcoming and not too friendly

8 Gina G.
December 28, 2015
Nice hotel

10 Low M.
December 28, 2015
Comfortable , friendly staffs

9 Bibrina S.
December 27, 2015
Will surely come back again
Comfort, cleanliness, services
A very pleasant stay I must say. The staff were very helpful, the room was very comfortable and clean. When we were there, there was a Penang food festival and the food was just perfect. The location is great, a short walk from Orchard Road. Will surely come back again.

December 26, 2015
Great hotel!
Spacious room, good location n customer service
It was wonderful. Me n family loved the family room. Great amenities n short distance to nearby malls

9.7 Low M.
December 26, 2015
Clean, Comfortable
Friendly staff, centralised located
Comfortable and enjoyable

December 26, 2015
bad service and wifi

7.7 Yuyun Y.
December 26, 2015
best location to stay
location, cleanlines, value for money
nice hotel and value for money