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Excellent 8.1
Based on 804 reviews

Recent customer comments

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Excellent



based on 804 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.4
  • Location 7.9
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 7.9
  • Food/Dining 7.5

Cui S.
Singapore
October 19, 2011
Comfortable hotel
Nice neighbourhood, near train station, comfortable room
i arrived on an early flight, and reached the hotel at about 10am. the staff was friendly, and apologised that the hotel was full and they were not able to let me check in early for a rest. that's fine. left my luggage at the concierge and walked around. the train station was a short walk away, but one would have to walk up and down a slope. the room was decent sized and comfortable. the hotel also provides shuttle service to myeongdong area, a convenience to its guests.

Benjamin L.
Singapore
October 13, 2011
Nice hotel
nice sized rooms and friendly staff.
The rooms were spacious and comfortable and the staff were always friendly and ready to help, but I found it surprising that toothpaste was not complimentary and that I had to pay for it from the mini bar. Also, for every call made from the hotel phone to a local (Korean) cellphone, the hotel charged Korean won as connection charges! Breakfast buffet was good though.

David H.
Australia
September 29, 2011
Luxurious hotel in a great location
Location, ease of access and not too big as to be impersonal.
Reception and lobby staff first class. Greeted with an ugraded room and friendly instruction. Restaurant has great food,extensive range and good value. Hotel located close to lovely Namsan Park so you can experience pleasant nature walks adjacent to great shopping precinct. Couldn't be better - well done.

Franz B.
Australia
September 25, 2011
Great location 5 minutes walk from the metro
large room, nice view over city
even had a Nespresso machine in the room with any amount of refills. All the mod cons you could expect for the price.

David H.
United States
September 21, 2011
Excellent first class hotel in a great location
Beautiful rooms, espresso maker in the room, fantastic staff, near outside restaurants
We stayed a week and couldn't have been happier. Beautiful room with everything needed to enjoy our stay. The rooms include just about everything including a giant flat screen tv if you want to hang out and watch. Fridge (but loaded with hotel drinks), espresson maker (capsule type), full ironing board and iron, great shower and tub, full size working desk with lots of outlets for 220 and 110 v equipment, great lighting and bright reading lights over each bed, just about all you need. Excellent staff ready to do what is needed to keep their guests happy. One day the windows were being washed and the hotel gave an apology letter and a bowl of fruit to ease our "pain"! Anything missing was a minute or two away by phone with a cheerful smile and fast delivery. Also followed up with another call to see things were done right. Near a subway station and also has a direct bus link to Inchon Airport. Also great food within walking directions although the hotel has some nice looking places to eat as well.

alwyn C.
Philippines
September 20, 2011
great location but very poor air conditioning
near the subway, free shuttle
the hotel rooms were nice and big. it also had its own nespresso machine which was great! it was very near the subway and also walkable to dongdaemun. they had free shuttle bus services to itaemon, insadong and myeongdong. the big downside of this hotel is that the airconditioning is centralized and its get very hot in the middle of the night. we stayed during september, i can just imagine how hot it gets during the summer. we complained about it but they said they couldnt do anything about it since it is centralized and they turn off (or make the temp higher) the airconditioning in the middle of the night. they did give us an "air machine" (fan) but it didn't really help. i wouldnt recommend staying in this hotel unless its winter time. i hope they don't turn off the heater during the winter.

June R.
United States
September 12, 2011
Friendly and helpful Staff
Friendly staff
Our stay was very pleasant although the room where we were in was quite small relative to the price that the hotel charges for it. I travel a lot and know that hotel food prices are higher than usual but somehow this hotel was just plain pricey. We were under the impression that the hotel location was within walking distance to the shopping areas and market but I guess that's a subjective statement. Walking 15-20 minutes to get there may be a short distance to some but very far for others. It was far for us so we ended up taking a cab ride all the time. Next time we travel to Seoul (which we will next year), we will find a hotel that is closer to the shopping and action areas. Now that we know the area a little bit, we will stay in the Myeong Dong area next time.

Pumit P.
Thailand
September 07, 2011
Great Hotel
Nice and Clean
WOnderful hotel with a great view. alothugh tv remote was not working and took sometime to change..the overall service is great. a good recomendation for biz travellers and shoppers. best value for money also for such a great hotel

Angie H.
Sweden
August 30, 2011
Awesome place to stay
room is pretty big and clean, its also very close to metro station and most important free shuttle bus
I stayed in grand ambassador Seoul <3 for 6 days with my friend for high school graduation trip, and we enjoyed it very much. The staffs are very helpful and polite. The room is pretty big and clean. The metro station is around 5mins walk from the hotel and its pretty close to the tourist spots too, especially myeondong and dongdemong. The hotel has free shuttle bus service which goes to most of the tourists attrations, eg insadong, etc and they go very frequent (once per hour).

MOHAN A.
India
August 29, 2011
Great Location (between two Metro Stations)
Spacious Room and in room Facilities
this is wonderful hotel - located in a lovely area but near to the dongdaemun for shopping and eating - and very close to two subway stations to get around. efficient staff who were very helpful for everything.