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Excellent 8.2
Based on 810 reviews

Recent customer comments

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Excellent



based on 810 reviews
  • Cleanliness 8.6
  • Facilities 7.8
  • Location 7.9
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for money 7.9
  • Food/Dining 7.5

MOHAN A.
India
August 29, 2011
Great Location (between two Metro Stations)
Spacious Room and in room Facilities
this is wonderful hotel - located in a lovely area but near to the dongdaemun for shopping and eating - and very close to two subway stations to get around. efficient staff who were very helpful for everything.

Stephane B.
France
August 25, 2011
Good quality rooms, excellent service
Good location: short taxi ride to itaewon and to insadong
Ienjoyed the international room with all amenities, the fitness club and swimming pool. I appreciated the 24 hours excellent service.

PETER S.
Australia
August 25, 2011
Really fantastic hotel
Great size room, friendly staff, huge choice at breakfast, perfect position
this is the third time i have stayed at this hotel and will continue to do so, apart from the great rooms, friendly staff and great breakfast it has perfect small touches like a local mobile phone for use during your stay, daily shoe cleaning and nespresso coffee in room.

Ying L.
Hong Kong
August 23, 2011
Fair but dirty
Agoda price book cheaply for star hotel
overall is good. location is good, closed to subways and other places. the worst thing was the toilet is very dirty. It should have been cleaned without hair on the floor and no dirt on the toilet. please do something on it.

Kathryn M.
New Zealand
August 20, 2011
Very nice hotel with good service
Very clean and comfortable room, staff spoke good English
We had a very pleasant stay at the Grand Ambassador Seoul. The staff spoke English well and were happy to help with questions, directions, etc. The location is quite convenient - just a few minutes walk from Dongguk University subway station, or a ten-minute taxi ride from central Myeongdong. If you want a non-smoking room, I recommend emailing the hotel and requesting one before you arrive - I did and we were upgraded to the executive floor for free, but a couple that were checking in at the same time as us hadn't and were told there were no non-smoking rooms available.

Poh F.
Malaysia
August 12, 2011
Excellent service
English speaking staff
it was a very pleasant stay. we were upgraded to the executive room upon arrival. they were very efficient to our every need. best part is all of the staff spoke very good english making it easy to ask about anything. room was very comfy. shuttle service was sharp every hour. kal limo bus stops right outside hotel. did not eat in hotel as food there was very expensive.

Mari S.
Japan
August 07, 2011
Staff is nice and room is reasonable
Staff is nice
Location was not convenient but overall was fine.If internet is free, that would be better.

Lydia B.
Australia
August 03, 2011
Good but not the 5 Star
Hourly Suttle Bus, Good value for money, Nespresso in the room, Close to Subway station
Stayed Grand Ambassador Hotel Seoul for 3 nights. Good value for money for 5 star hotel close to Downtown Seoul. I felt very uncomfortable at the check-in desk due to massive Chinese group making unbareable noise in the lobby. Stayed in their basic room (superior room), therefore room was quite basic but comfortable enough with all the amenities, including iron & iron board,personal safe, free bottles of water daily, bathrobe & sleeper. I love the Nespresso machine in the room. 6 pods were provided, 2 free daily and extra pods charged 2000 won (U$2) each. Free Wi-Fi avaiable in the Lobby and cost 15,000+ in the room. I think it's free in Deluxe rooms. Hourly suttle bus to downtown shopping area is very handy. Easy 5 minutes walk to the Subway station (Orange Line) Airport limousine bus stops right in front of the hotel. Good Gym with heaps of cardio machine and some weight equipments, but swimming pool(indoor) is very basic and not inviting (ok for doing few laps but definitely not resort style) Overall I was satisfied and nothing to complain about. I would stay Grand Ambassador Seoul again if I could get similar price

CHIYU W.
Taiwan
August 01, 2011
great location
great shuttle bus
the location is good. only 3 minutes to undergound subway. and there are shullte bus to three different tourist spot, including mindone, dondamen and itawon. i prefer min-done shopping area . and shuttle bus help to save a lot of time. the room itself is quite good, and it offers two cups of coffee for free from the coffee machine. the hotel staff all speak english. it is qutie easy and feel quite relaxed in this hotel. the swim pool is quite ok.defenitly, if i have chance to go to seoul, i will choose this hotel again.

Ricky M.
Australia
July 29, 2011
Good Location
Really helpful staff.
it was nice hotel to stay in. good breakfast (included in fee). the only thing have to say against it was the air conditioning... the room would not cool below 25 degrees. i thought the air conditioner was broken and ended up changing rooms... same thing. other than that - no problems.