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Excellent 8.4
Based on 853 reviews

Recent customer comments

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based on 853 reviews
  • Cleanliness 8.8
  • Facilities 8.9
  • Location 8.6
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 7.9
  • Food/Dining 7.8
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Justin O.
June 16, 2016
good shopping
huge shopping centre, theme park enjoyable.

indratono S.
May 15, 2016
Same with Cheung H H, agree
The staffs are so helpfullness

Eko B.
May 15, 2016
Nice and safety
Rather expensive

Woong L.
South Korea
May 10, 2016

Boim J.
South Korea
May 02, 2016
Good Hotel but disappointed a bit
I was looking for a hotel where I can enjoy a weekend with my husband. And there was Lotte Hotel World with special promotion. It seemed like they offer free Lotte world tickets. Because when I checked the detail of facilities & room, there were 2 photos of lotte world ticket. And I think it can be a cheating as well. However the tickets were not free but they offered 50% off of the tickets, which almost anybody can get it without staying hotel. (The same description was appeared on Agoda and at that time. Therefore we assumed it could be real that they would offer free tickets. ) Except that, we were generally happy about staffs, facilities and breakfast. But it cannot take back our disappointment that nobody apologized properly. :(

SungHo M.
United States
April 23, 2016
Great Location, Hotel
Location is great, Subways will take you anywhere around Seoul. Shops, both standard and high class, and plenty of eateries. Even food store is conveniently located. ^^

Goh K.
April 20, 2016
Lotte hotel
Good hotel with excellent service.

South Korea
April 16, 2016
Great hot place with baby recept business person. Still have a lot of Chinese tourist. Even they doesn't stay in there. Lotte world.. Anyway room condition is very fine. Specially staff is great kindness. Thanks

Lam L.
April 11, 2016
Love the free sauna
Love the free sauna. DFI shopping and departmental store is great too. Did not have time to go for the theme park. Only manage to take some photos. Near shopping area. Just that the hotel is too expensive

Nancy S.
United States
March 31, 2016
I hope they include breakfast with the Agoda deal.
KAL Airport shuttle is a stone throw away towards Charlotte Hotel for Won16,000 compared to taxi rate of 90,000 Won. For food and shopping, Lotte Department is annexed to the hotel. I tried the gym, it is fully equipped. Swimming pool is well maintained too. If you want to spend more time in the hotel, Lotte World is great. One can take the Lotte shuttle to Myeongdong area.