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Excellent 8.1
Based on 576 reviews

Recent customer comments

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based on 576 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.4
  • Location 8.4
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.6
  • Food/Dining 7.6

Jenny W.
April 29, 2014
very comfortable
llocation, luxurious, good value
excellent, very satisfied

April 11, 2014
Easy & busy
breakfast , location , and view
2 hours Electricity Power Down ( scheduled ) during the night , even informed in advance still disappointed

Yu L.
April 10, 2014
Nice location , business hotel
Location, price, service
Location is good , right next to ritz Carlton and compared price is cheaper, but if u want them to get a cab for you they will only get the black cab( expensive one)

Kelly K.
April 07, 2014
comfortable hotel
location, room, service
Stayed at this hotel at beginning of business trip. Very comfortable, great location. Only picky issue is bathrooms in rooms not quite as high standard as rest of room.

Sie M.
March 31, 2014
For business it is just ok
location in Gangnam is good, right next to Ritz Carlton.
It used to be a good business hotel, but standard dropped. Considering other hotels from now on. They seriously need to upgrade the rooms and especially the breakfast, which I find very poor.

Delgermaa B.
March 20, 2014
This hotel is getting old
Internet, good restaurant, free waters

Kelly K.
March 20, 2014
staff, service, breakfast
The staff and service were both wonderful, and the breakfast buffet was excellent. We enjoyed the free internet use, which we would have had to pay for in other hotels in the area, and everyone did a wonderful job taking care of any other needs we had. Rooms on bottom floors are a bit small for anyone with family.

Kelly K.
March 20, 2014
enjoyable stay
location, staff, accessibility
The hotel itself is nicely appointed and the rooms are a good size. There is a breakfast buffet option serving western and Asian fare. Very nice in presentation and quality of food. However, the selection stays largely the same during the week while I was there so you may find it a bit boring by the third day. Their staff were all knowledgeable and courteous. From Incheon airport, you can catch the KAL limo bus which stops right at the Novotel making getting to and from the airport a totally painless experience. A 2 minute walk to the closest subway station (terminus station for Line 9), you can hop on the train to easily get around to just about anywhere in the city. On the way to the subway station, just before it's entrance, if you turn left onto the side street, there are a string of restaurants and shops running several blocks. Quite the sight to see at night and you can certainly find something that'll suit your tastes while there.

March 19, 2014
Value of money
Staff, cleaness, and location
Very good location to access to business area and shopping center. The room is cleaned and the service is very good.

Jisook J.
South Korea
March 18, 2014
quiet hotel
parking free of charge, internet free of charge, quiet hotel room
too hard bed, lobby lounge is very depressing, no welcoming fruit, shower not comfortable