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Excellent 8.6
Based on 878 reviews

Recent customer comments

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Excellent



based on 878 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 7.8
  • Location 9.2
  • Room Comfort/Standard 8.9
  • Service 8.7
  • Value for Money 7.9
  • Food/Dining 7.6

10 Phi D.
United States
February 06, 2014
Fantastic hotel in a great location
Hi-tech, Friendly staff, great location
The room was modern and very nice. It wasn't very big, but space is a luxury in Korea. Everything in the room could be controlled by a control panel, including the curtains, which was nice. The staff was extremely friendly and helpful. Location wise, it's connected to the subway station underground as well as being right next to a major attraction as well as walking distance from a few others and a plethora of good restaurants. Highly recommend this hotel.

8.7 Harun H.
Indonesia
January 14, 2014
very good experience
location, free wifi, airport shuttle
Good location, accessibility is very good, central location in the city, opposite of the city hall, underground access to many good locations

8.3 Harun H.
Indonesia
January 14, 2014
Good experience
location, free wifi, good staff

8.3 Gabrielle L.
Singapore
January 06, 2014
Quality with slight blips
Good atmosphere, fast service, quality stay
Overall a good stay. As usual, the atmosphere of the hotel is good and it always looks and smells fresh. However it was pretty strange that the cleaning staff seemed to track my usage of the shampoo and bath closely. She would choose not to replenish the bottled items if she feels my half bottles can last me until the next wash. It's quite disconcerting. For the amount paid for, I thought it was ridiculous. Quality of mattress can be improved as it's too soft and springy.

7.3 Candy Z.
China
January 03, 2014
Great Location, Clean Rooms and Friendly Staff
Location, Cleanliness, Fast Internet

5 Paul M.
United Kingdom
December 31, 2013
Not satisfactory, expensive, room small & hot
Staff, and pool
Not satisfactory, the room was extremely small with no temperature control. The room was 27 degrees and all that was offered was a fan which was so noisy we could not sleep with it running. The Christmas meal in the buffet was very expensive, we were rushed and the food was not special and was cold. The bars were also so expensive that I was not inclined to use them

8.3 Kuen E.
United States
December 15, 2013
Thoroughly enjoyed the stay.
Nice Design, Efficient, Comfortable
Overall enjoyed the experience at the Plaza. They can work on the bathroom size and style a bit to make a more enjoyable stay.

8 Harun H.
Indonesia
December 12, 2013
Very good
location, accessibility, proximity

8.3 Ian R.
Australia
December 11, 2013
A beautiful hotel in a superb central location
location, facilities, staff
Its was a perfect stay in Seoul that was made most enjoyable by the attentive, professional staff.

7.7 thien T.
Malaysia
December 03, 2013
generally ok..not all that great
location, location, location
Very disappointed by the hotel policy which does not allow early check-in even though the front desk staff said the room is READY, and that is after a 6 hours mid-night flight and 1.30 hour from Incheon airport. Hotel insisted to charge half cost. Arrived at the hotel at 11.00 am whereas the check-in time was 2 pm. Understand that early check in charges may apply in most cases but how much does it cost the hotel to allow the use of room for an additional 3 hours? And my reservation was for 5 nights. They want to make an extra US$200 or so for the 3 hours check in but guess what, I will never return to that hotel and they lose me as a potential return guest forever.