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Recent customer comments

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Very good



based on 1328 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 8.9
  • Location 9.1
  • Room Comfort/Standard 7.7
  • Staff Performance 7.3
  • Value for Money 7.1
  • Food/Dining 7.8

5.3 LIN W.
China
February 17, 2013
Great location
Best location to see the sunset and sea
We stayed in the new regency wing. I would say the facility is more like 3 to 4 star. We enjoyed the location and view of the hotel but we were very underwhelmed by the poor service. You need pay a fee to use wifi, which is understandable, but they charge wifi for each devices you have which is ridiculous. If a couple have 2 laptop 2 iPads 2iphone then you need to pay 6 times of wifi charge if you want all your devices have access to wifi. When we complained to the hotel manager his response is " this is the bottom line". The attitude is shockingly bad. The service staff vacuum the corridor 2AM in the morning! We had to get up and ask him to stop. How much more terrible of a service can it be? You have to wait forever to get service in the bar area. However the drinks are pretty cheap. So do not expect international standards here.

7.3 Leanne P.
Australia
February 20, 2013
Wonderful location - old World Charm
Very helpful staff,
Old hotel looking out over the Green and night food stalls. Very large rooms. One of our group got very ill while staying here and the management and staff were extremely helpful. It was after we had checked out and they had no rooms available to check back into so she could rest. They organsied a private area for her and eventually when she needed a Doctor they organsed this as well. They could not of been more helpful and we were very appreciative of the service.

7.7 Rathy S.
Australia
February 26, 2013
Lovely hotel with great location
views from the verandah and pool
convenient location and great for relaxing and galle face and dutch hospital restaurant precinct.

9 Ian R.
United Kingdom
March 03, 2013
Iconic colonial grande Dame of Columbo,
The original features and size of the rooms
We enjoyed one night in the classic wing, but the rooms in the regency wing were better and overlooked the hotel garden. All staff were helpful and checked us in early after a long journey to Colombo. This hotel central and by the sea and has fantastic views and character unrivalled by other Colombo hotels. Kite flying on the galle face green was memorable and fun! Would love to go there again.

6.7 Natalie B.
Australia
March 02, 2013
Massive Room but very tired decor
Location
We booked a triple room which was enormous and easily fitted the four of us. We were quite disappointed by the decor which was very dated. However the location was great and drinks on the lawn and the seaside pool where great. I have heard the newer wing is better I would not recommend this hotel to friends.

9.7 Xiao H.
China
February 19, 2013
very nice view
Very Good Colonial Hotel
This hotel is a real institution, so many famous people have stayed here in the past. The location is outstanding, right on the sea front. The large seawater swimming pool is wonderful and the bar and restaurant areas very atmospheric.

9 Christopher T.
Australia
February 15, 2013
Colonial Charm
Stunning setting, efficient service, step back in time
we stayed for two nights, arriving vet late at night following a flight from singapore. check in was swift and we were quickly in our room. rooms were classic, nothing fancy but certainly adequate with good air con and a classic feel. the best feature of the galle face is the beautiful colonial setting. set right on the water, the sunsets are stunning while the buildings are grand and make you feel like you are stepping back in time. the pool is a lovely place to relax for an hour or two while the restaurant on the terrace does a great breakfast buffet. overall the galle face comes highly recommended.

7 Lynn G.
Singapore
February 18, 2013
Traditional colonial experience, without luxury
Location, colonial experience, big room.
The Galle Face is a historic place to stay once to get a feel of the old colonial expereince. But don't expect luxury. The Classic wing was definitely worn and fixtures and furniture show their age. But for our first time in Sri Lanka, it was worth the experience Our room (319 in the Classic Wing) was huge (you have space to do cartwheels, seriously), but bathroom fixures were old. Furniture was probably older than we were, but were decently maintained (ie. you notice the wear, but are not broken or in need of repair). Several food options, but gym and pool are small. You're on the oceanfront, but there is no beach. Great central location for exploring Colombo. Overall would recommend for convenience and a unique experience once; but not if you're looking for modern luxury and amenities.

8.7 NEIL C.
United Kingdom
February 19, 2013
great hotel
great regency wing room
We had a fanstastic room in the regency wing with sea views. The hotel itself is a little tired in parts, however. The food and service are excellent. If you plan to relax by the pool beware that the pool is very small for a hotel of this size and there are limited sun loungers.

7.7 PASCALINE L.
France
February 19, 2013
Charming hotel
A step back in history
Great atmosphere. Our room was completely outdated but still ok for 2 nights. The heritage wing is apparently much better. Loved the garden, breakfast area and pool.