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2015
Very good 7.7
Based on 1332 reviews

Recent customer comments

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Very good



based on 1332 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 8.8
  • Location 9.1
  • Room Comfort/Standard 7.7
  • Staff Performance 7.3
  • Value for Money 7.1
  • Food/Dining 7.8

4.3 AUSHWIN G.
Nepal
March 11, 2013
poor front office staff
location pool building

8 Toh L.
Malaysia
March 09, 2013
Peaceful Beach
Relax under sunshine
Better not to hire taxi from outside as the hotel provided the useful information and secure destination with reasonable charge.

7 Derek W.
United Kingdom
March 09, 2013
poor man's Raffles
good location with plenty of atmosphere
regretably Sri Lanka is trying to increase tourist trade MUCH TOO QUICKLY. End result - staffing abilities/service has suffered

7.3 Samuel L.
Australia
March 08, 2013
lovely hotel
the pool
the Galle Face Hotel, the old part anyway relies a bit too heavily on the past glories. the rooms are a bit drab and the tv was from the early 90's with no reception. the pool was defiantly the highlight and saviour for me located opposite the beach was fanatastic

6.7 Tars H.
United States
March 07, 2013
Good overall
Great location big hotel.
Restaurant service was poor, several customers were complaining on lack of good service and restaurant manager was rude. He hung out at pool bar vice trying to solve problems in kitchen. Rooms were quaint, booked a sea view but they didnt have it available in new rooms. New rooms were not "new". Nice historical hotel. Prefer the Cinnamon Grand and Cinnamon Lakeside.

10 Deepthi T.
Canada
March 07, 2013
Colonial style hotel
Great Location, Friendl Staff
Was given a big room with a great view overlooking the Galle Face Green. Loved the classic wing of the hotel because it personified colonial charm. It lacked some of the modern comforts but I was not expecting perfection but a place that provided decent amount of comfort. Never had any fears about security throughout my stay even though I travelled alone. Will love to stay at the Galle Face again.

6.3 Julia M.
United Kingdom
March 07, 2013
Faded grandeur - a bit too faded!
Location and history
The location of the Galle Face is wonderful and I prefer to stay somewhere with a bit of history. However, I am not sure how they justify the prices they charge as the common areas in the hotel are quite run down and the service is bordering on mediocre. On arrival I was told that the category of room I had paid for (in the Regency Wing) wasn't available as the roof was leaking and that the only remaining room was in the cheaper, original building. Their explanation was pretty unconvincing and the room I was placed in was really grotty - shockingly bad for the prices they charge for this category. I was assured that I would be moved first thing the next morning and as it was gone 2am I didn't make too much of a fuss. I didn't have the energy. The next morning I was moved into the Regency wing and it was far superior. Almost like being in a different hotel. I would have demanded a refund and checked out if I'd had to spend another night in the original building. It was that bad. The food at the Galle Face was OK. The buffet breakfast was adequate, but doesn't stand up well to the quality at similarly priced hotels in Asia (for example, the cooked food wasn't hot). The staff all seemed slightly fed up. They weren't surly, exactly, but they weren't that interested in going out of their way to help either. Whilst I enjoyed my stay, it was mostly because I loved the location and thought Colombo was a fantastic city. I was somewhat underwhelmed by the Galle Face. It wasn't dreadful, but the abiding feeling was of staying somewhere adequate that is resting on its laurels and trading on it's colonial name. This could be an amazing hotel with a refurbishment and a bit more care on the part of both management and staff.

5.7 Lydia P.
United Kingdom
March 05, 2013
Interesting hotel
Location and Charm
The hotel is a little dated and some staff struggled with speaking English but the hotel has plenty of charm and in a ideal location. Our room was large but had no view and the windows did not open.

7 Rebekka M.
Iceland
March 04, 2013
Colonial style hotel and a nicesea side location
Great location but not all rooms are good
The Galle Face Hotel has good and bad rooms. In the old Wing the rooms have sometimes old bathrooms and the lobby and corridors have no aircondition.the rooms have aircondition. In the new wing the rooms are small but new but the dobble beds are small.Aircondition everywhere. Great breakfast witha a sea view. The swimmingpool with seawater was great. The garden is wonderful with palmtrees and it is nice to sit there.

9.7 Helga S.
Canada
March 04, 2013
Beautiful oceanside grand tropical hotel
Oceanside pool, open air dining, grand stately charm
We enjoyed the oceanside location just outside the noise and bustle of the city, but close enough to everything we wanted. A great place to relax and just take in the surroundings. The hotel itself reeks of an historical past, with high-ceilinged rooms, old wooden floors, modernized bathrooms, and great ocean views. The staff are courteous and efficient, and seem to take pride in their hotel and assisting their guests. This hotel is a great place to go to after a bustling tour of the rest of Sri Lanka, to unwind and get ready for the next leg of any trip.