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2015
Very good 7.7
Based on 1335 reviews

Recent customer comments

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Very good



based on 1335 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 8.6
  • Location 9.1
  • Room Comfort/Standard 7.7
  • Service 7.3
  • Value for Money 7.1
  • Food/Dining 7.8

Katharina B.
Germany
March 16, 2013
Fantastic heritage property oozing with atmosphere
colonial charme, fantastic location, superb food
The property, location and meals under the arcades with that perfect view onto the sea could not have been better. Only downside for us: internet/wifi was not free, and the deals inadequate which appeared somewhat petty. Otherwise we loved our memorable stay there.

Sriram K.
India
March 13, 2013
Nice hotel at a great location
Close to the sea, Great dining area, Close to the arterial road leading to shops and restaurants

Suzanne B.
Australia
March 12, 2013
Fabulous Room in a great location
Location is brilliant, lovely old building, great breakfasts, close to everything, good service
We were at Galle Face Hotel for 5 days, 4 in the old wing in a very large room as we were travelling with our daughter. She left to go home and we had upgraded our room for one night into a beach view room with a balcony. That room was spectacular! Huge, comfortable, well appointed, the balcony had its own hot tub, outdoor shower and sun lounges. It was fabulous! The staff were very friendly, efficient and helpful. Galle Face Hotel is in a great location on the sea front, next to Galle Face Green where a lot of the local action takes place and close to everything you would want to do.

Gavin L.
United States
March 12, 2013
Classic and Charming, but with a couple minuses
Classic feeling, clean rooms
What can I say about the Galle Face? Service is hit and miss for sure. Sometimes you have to track down a waiter to take your drink order. Other times you have a very professional and compassionate representative, like the staff member at the front desk in the classic wing, who, after I told him about a medical emergency I was having, extended my check out time 3 hours. That meant a lot to my partner and I. Didnt sample any of the food at the hotel, but the buffets looked nice. As for the room: it was huge with a classic feel, without being musty. Our suite however, was a little too close to the road. Noise can be a problem there. I am told to avoid the raod noise it is better to book a room in the new wing of the hotel. Overall I was satisfied with my stay, simply because of the no hassle extension I received.

AUSHWIN G.
Nepal
March 11, 2013
poor front office staff
location pool building

Toh L.
Malaysia
March 09, 2013
Peaceful Beach
Relax under sunshine
Better not to hire taxi from outside as the hotel provided the useful information and secure destination with reasonable charge.

Derek W.
United Kingdom
March 09, 2013
poor man's Raffles
good location with plenty of atmosphere
regretably Sri Lanka is trying to increase tourist trade MUCH TOO QUICKLY. End result - staffing abilities/service has suffered

Samuel L.
Australia
March 08, 2013
lovely hotel
the pool
the Galle Face Hotel, the old part anyway relies a bit too heavily on the past glories. the rooms are a bit drab and the tv was from the early 90's with no reception. the pool was defiantly the highlight and saviour for me located opposite the beach was fanatastic

Tars H.
United States
March 07, 2013
Good overall
Great location big hotel.
Restaurant service was poor, several customers were complaining on lack of good service and restaurant manager was rude. He hung out at pool bar vice trying to solve problems in kitchen. Rooms were quaint, booked a sea view but they didnt have it available in new rooms. New rooms were not "new". Nice historical hotel. Prefer the Cinnamon Grand and Cinnamon Lakeside.

Deepthi T.
Canada
March 07, 2013
Colonial style hotel
Great Location, Friendl Staff
Was given a big room with a great view overlooking the Galle Face Green. Loved the classic wing of the hotel because it personified colonial charm. It lacked some of the modern comforts but I was not expecting perfection but a place that provided decent amount of comfort. Never had any fears about security throughout my stay even though I travelled alone. Will love to stay at the Galle Face again.