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Very good 7.7
Based on 1331 reviews

Recent customer comments

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Very good

based on 1331 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 8.9
  • Location 9.1
  • Room Comfort/Standard 7.7
  • Staff Performance 7.3
  • Value for Money 7.1
  • Food/Dining 7.8

9.3 Marit E.
February 19, 2013
The oldest Hotel in Colombo, old but stylish...
Best restaurant for1864..I think...and beautiful outdoor garden
We got upgraded to the suite, Thai, and had a nice night. Old furniture, and not the best bed or chairs, but so nice and full of history. We, my and a college, had dinner in the best Restaurant, think it was called 1864...and this was our best meal in Sri Lanka..we had it all, for but it was soooo good...I still dream of the food. The garden facing the sea was also a juvel, and when it turned out that there was no more room for us the next day, we had not ordered, the helped us to a superb Hotel. Staff was amazing, and I will think of this with a smile on my lips.

4 David W.
February 18, 2013
A Dump
It's history
Hotel appears to be without management,run for the convenience of staff rather than guests. I dare anyone to order from room service and be able to eat what ever arrives.The star turn here is the Cuoque Monsieur. Cleanliness is not number one priority in this hotel.

5.3 Jane F.
February 18, 2013
Great location
dinner on the green facing the sea
nice historic hotel, but rooms weren't ready at 3:30pm when we checked in, and staff took a long time to pull up our booking, not a great start to our stay. hotel is in a lovely setting that didn't quite remove the unhappy first impressions.

7 Lynn G.
February 18, 2013
Traditional colonial experience, without luxury
Location, colonial experience, big room.
The Galle Face is a historic place to stay once to get a feel of the old colonial expereince. But don't expect luxury. The Classic wing was definitely worn and fixtures and furniture show their age. But for our first time in Sri Lanka, it was worth the experience Our room (319 in the Classic Wing) was huge (you have space to do cartwheels, seriously), but bathroom fixures were old. Furniture was probably older than we were, but were decently maintained (ie. you notice the wear, but are not broken or in need of repair). Several food options, but gym and pool are small. You're on the oceanfront, but there is no beach. Great central location for exploring Colombo. Overall would recommend for convenience and a unique experience once; but not if you're looking for modern luxury and amenities.

7.3 Rhidoi K.
United States
February 17, 2013
Nice old world charm
Great location and setting
We started our Sri Lankan journey at the GFH for 2 nights. We found the hotel very charming and does well in maintaining its historical charm. We stayed in the new wing which was recommended to us. However, the new wing didn't feel like the 'new wing'. The hotel could do with a bit of an upgrade.

5.3 LIN W.
February 17, 2013
Great location
Best location to see the sunset and sea
We stayed in the new regency wing. I would say the facility is more like 3 to 4 star. We enjoyed the location and view of the hotel but we were very underwhelmed by the poor service. You need pay a fee to use wifi, which is understandable, but they charge wifi for each devices you have which is ridiculous. If a couple have 2 laptop 2 iPads 2iphone then you need to pay 6 times of wifi charge if you want all your devices have access to wifi. When we complained to the hotel manager his response is " this is the bottom line". The attitude is shockingly bad. The service staff vacuum the corridor 2AM in the morning! We had to get up and ask him to stop. How much more terrible of a service can it be? You have to wait forever to get service in the bar area. However the drinks are pretty cheap. So do not expect international standards here.

February 16, 2013
Fine position in the town but old and poor furnish
heritage hotel
early arrival and not good reception.We were asked to pay 120 dollar to rest during 4 hours in another uggly room and have a shower before getting "our room" previously paid.The situation was fine ,but this old hotel should need to be restored.Very old furnitures,no effort for decoration.The only good thing was the breakfast...

9 Christopher T.
February 15, 2013
Colonial Charm
Stunning setting, efficient service, step back in time
we stayed for two nights, arriving vet late at night following a flight from singapore. check in was swift and we were quickly in our room. rooms were classic, nothing fancy but certainly adequate with good air con and a classic feel. the best feature of the galle face is the beautiful colonial setting. set right on the water, the sunsets are stunning while the buildings are grand and make you feel like you are stepping back in time. the pool is a lovely place to relax for an hour or two while the restaurant on the terrace does a great breakfast buffet. overall the galle face comes highly recommended.

6.7 Michael B.
United Kingdom
February 15, 2013
classic rooms need updating
breakfast very good value, location, general ambience
On arrival having booked a classic room we were shown into a room which had wet paint on the floor. After some complaining we were grudgingly given a different room in the modern wing which was fine. The classic room was very poorly furnished and would not have been worth the money but the newer room was much nicer.

February 14, 2013
Good Hotel
good location, nice rooms and friendly staff
This is located in a nice location and ideal for both business and leisure travelers. The rooms are quite good and shows the heritage and culture of Colombo. The food served is good and you have the option of having your meals outside while enjoying a nice breeze and scenery.