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Recent customer comments

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Very good



based on 363 reviews
  • Cleanliness 7.7
  • Facilities 6.5
  • Location 8.4
  • Room Comfort/Standard 8.1
  • Service 7.8
  • Value for money 7.2
  • Food/Dining 8.1
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Nicer H.
Sri Lanka
April 13, 2013
EXcellent and well trained staff
The concierge, the pub and housekeeping staff
Excellent staff, bottom to top, very good executive lounge and staff

david E.
United Kingdom
March 28, 2013
CITY CENTRE LOCATION
Location , Location Loacation
If you want to be near the Railway station , ie 7 mins walk , and in the heart of Colombo The Hilton is as good a place to stay as anywhere . More 5 star hotels are under construction , such as the Hyatt but most of them are at least a mile and a half from the old town /shopping area of Colombo and they are near to the sea.

Mahima J.
Canada
March 23, 2013
comfortable, but the hotel was run down
staff, food and pond with ducks and swans

LI Y.
China
March 19, 2013
This is a typically international hotel
Warm services quick check in and out,good breakfast,nice garden view
I would strongly recommend this hotel with worldwide standard services. It locates at a safe area. The receptionists are pretty efficient

Stephen W.
United Kingdom
March 17, 2013
We made full use of the dining options available
Choice of dining, swimming pool, location close to cultural area.
A professional and friendly welcome at check in. Rooms well laid out and comfortable, with the usual amenities. Good A/c. Fine views from both rooms that we occupied. Wi Fi available for free in public rooms, though you have to pay a fee for access from the room (usual big hotel chain policy). The choice of dining was v.good and standards high. Swimming pool area was never busy and service there for food and drink was good. Although the public areas were always quite busy, there were always staff to serve you straight away in all areas. A pleasant, glitch-free stay, recommended.

Mike M.
United Kingdom
March 12, 2013
Decent hotel in the centre of town
Location, Dining options, Service
A comfortable over night stay in a decent hotel well located for shopping and eating.

anusha D.
United Kingdom
March 12, 2013
Standards have fallen
Next to world trade centre and Dutch hospital
if you pre book breakfast the day before, you get lower rate. I tried to do this and spoke to restaurant staff the first day. They too me there was no need to pre book. I ended up paying full price. I therefore went to reception next day and tried to pre book breakfast.

Krishna P.
India
March 11, 2013
Not upto Hilton standard
Location
We stayed at the Hilton colombo for one night. The location is good is however, the hotel is old and not upto Hilton standard though we stayed at the executive floor.

Carmelo B.
Australia
March 07, 2013
Service Excellence
Excellent location Outstanding Service
I can’t emphasize enough the service excellence I've experienced at every level at this hotel. It truly has continued to exceed my expectations. It starts at the door as you enter the hotel to check-in right through untill your departure….As a frequent traveller having travelled to most parts of the world and who has stayed at some of the best hotels, I must say that the Colombo Hilton wins hands down and provides their guests with a true customer experience.

Bernard K.
United Kingdom
March 05, 2013
Rooms are tired looking .paid for upgrade.
Staff very friendly
Food not so good, Due to new master chief .was one of my reasons for staying there in the past.