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Very good 8.0
Based on 150 reviews

Recent customer comments

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Very good



based on 150 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.8
  • Location 8.8
  • Room Comfort/Standard 8.0
  • Staff Performance 7.9
  • Value for Money 7.3
  • Food/Dining 8.2

5 Yaswin J.
United States
January 02, 2016
The Management is Piss Poor
Location, room service and room service staff.
The service was TERRIBLE! I booked a room with twin beds, but they put us in a single with one bed. I called the front desk 8 (yes 8, that's not an exaggeration) before the resolved the situation. Even then, I had to demand they not put me on hold or say they would "call me back" because the 7 times I had called before they either disconnected the line and ended the call, or would say they'd give me a call right back and never did. And after all that, they finally switched me to the proper room, but when I checked out they had charged me an EXTRA $100 USD because they wanted charge me for an extra person, even though I had already paid for an double. I was furious. This is going to be my last time EVER staying at the Taj. And if anyone ever asks me if they should stay there, I will whole heartedly plead with them to not stay there. The only thing good about the hotel is the food, the wait staff and the view. The management is piss poor and th front desk is the worst I've EVER experienced in my 32 years of international travel.

9.3 Gopilan G.
Singapore
December 23, 2015
Excellent service
Friendly service staff, nice atmosphere, variety of multi cultural food
This was our second time staying at Taj Colombo. The stags were really friendly and they upgraded our room as we are an existing customer. The breakfast was excellent. The room conditions were more than expected. I would recommend Taj Colombo for your honeymoon / family holiday.

8 Dessagren R.
South Africa
December 22, 2015
Duty Manager - very rude. Account section in a mes
Gardens very neat. Room was clean. Buffet dinner was ample and food was good & room service good
Good, except for ffg. Although I confirmed booking for vehicle to fetch us from airport it did not arrive. Rates for vehicles are on the high side eg private vehicle charged 4700 from airport & hotel charged 7500 to airport.

7.3 Isuru S.
Sri Lanka
December 07, 2015
Great service! Desperately in need of a make over.
Staff service, food and on time room service.
Overall pleasant stay. Rooms and lifts definitely need a severe make over to be considered 5 star.

9.7 sunil J.
India
October 25, 2015
Good
Rooms Hotel and food

8.3 DieLian C.
China
October 07, 2015
Nice hotel, great food, good service
Nice hotel, great food, good service
Everything is perfect. Except Check -in long time.

7 anuwatr E.
Thailand
October 04, 2015
Nice hotel, beach front.
Food, clean and good location in Colombo
I stayed at Taj Samudra for three nights, the room was ok, the hotel is old fashion but classic. Hotel staffs were not friendly as expected.

10 Rebecca O.
United Kingdom
September 08, 2015
City Retreat
Staff, Swimming Pool, location
Traveling with children around Sri Lanka, the comfort, space and Pool of the Taj was the perfect way to recharge while spending a few days in the wonderful, but hot and busy, city of Colombo.

10 Shobana B.
United Kingdom
August 24, 2015
Fabulous hotel
Location, Hotel standard and the Staff
I loved staying here. What a beautiful hotel!! The ocean facing club room we had was amazing! The staff were absolutely lovely...every single one!! I have to mention the Lattice restaurant which serves a great breakfast but also the staff Mr Prasanna, Dilhara and Rish, They were great. In particular, DIlhara..he looked after us so well!! So friendly and helpful. I would definitely return here and would hope to see the same people.

3.3 Arjun N.
India
July 28, 2015
location of hotel is very good
reception lobby and coffee shop was good
I was very disappointed by the room they alloted us in old wing in 2nd floor with no hand showers and they lied about hand showers available in 3rd floor on wards this is my last visit to taj samudra and I will not recommend anyone to stay service is very bad no water force in bathrooms it's better to stay in cinnamon grand hotel new wing excellent rooms and very good staff very coperative