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Excellent 8.7
Based on 283 reviews

Recent customer comments

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Excellent



based on 283 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 9.2
  • Location 8.9
  • Room Comfort/Standard 8.8
  • Service 8.7
  • Value for Money 8.2
  • Food/Dining 8.5

Mafaz I.
Sri Lanka
December 12, 2015
The grand old dame is looking tired
1. Food is still good, 2. Room is still comfortable 3. Location as in position
The lighthouse is a nice hotel but looking tired. The floorboards in our room need to be re-done. The bed is still very comfortable but the noise from the highway permeated thru. I had specifically asked for a room with a sea view (and paid extra) thinking we would get one of the rooms closer to the reception but we got a room furthermost from the reception and close to the highway. Who wants to request a change of rooms when you are only there for one night and arrive at 8pm and late for the function? Service is non-existent as in we had to carry our own bags to our room. Only point that someone offered to carry our bags was when we brought it back to be loaded into our vehicle. Lighthouse is a 5* price, 1* service, 4* food, rooms need to be desperately refurbished.

John W.
United Kingdom
December 01, 2015
Galle visit
Location by sea. Beautiful pool. Easy to get into Galle. Good choice of food.
Very enjoyable,relaxing 5 days at hotel by the sea. Easy to get into Galle so the best of both town and coast. Good food at hotel.

Claire O.
United Kingdom
November 03, 2015
Outstanding accommodation, facilites and service
The customer service was excellent, greeted with smiles and never too much they could do. The food was excellent. The hotel was very well appointed and spotlessly clean.
Three things that should be improved: The safe broke and we had several visits to resolve the issue. It was never resolved. The road is very close too the room san our room - 421 was very noisy. You should insulate the door and the window above. There is a temple across the road that streams its service all night long. In addition to this and the procession we got very little sleep on the last night (Friday 30th October). Finally wee were charged for use of the minibar, which we never used and didn't realize until on the way home. I emailed you about this and a USB drive that I left in the room. You did not reply.

R. G.
Singapore
September 27, 2015
My experience
Location, comfort and hospitality.

Chuan Z.
Hong Kong
September 25, 2015
Best hotel in Galle
Breakfast & Beverage, oceanview, design
Hotel was built near the ocean, has very beautiful view from rooms and restaurant. Beverage is tasty and not too expensive. We tasted all the mocktails amd all were good. Dinner was disappointing, maybe we ordered the wrong dishes. Breakfast is good. Room has very good view, with a balcony just next to ocean.

Claire S.
United Kingdom
September 14, 2015
Excellent hotel, wish we could have stayed longer
Beautiful room, tranquil location, lovely staff

Wu Y.
China
September 10, 2015
good
swimming pool , hotel condition, service
We are so lucky that they upgraded our room for a suite room for free. The swimming pool is very beautiful and the sightseeing from the room is so amazing.

Sunil G.
India
August 27, 2015
Management needs an overhaul
Location
The service quality of the hotel and their eye for detail is completely missing. The hotel overcharges. For an extra bed, Agoda charged us 50% of the double room rate. Have never heard of any hotel being this exploitative

Manfred E.
Switzerland
August 09, 2015
Relaxing and pleasant for a few days
Location, pools (great for swimmers in the morning before crowd arrives), frienliness and helpfulnes of staff
Great place to relax for a few days. Enjoyed it thoroughly. Not a place for people seeking "action" but for those who like spectacular views and lazy days at the pools, wandering along the beach, enjoying the cafes in the fort at Galle.

Amila J.
Australia
June 22, 2015
They do not work well online booking,
Rooms
they do not work well with online booking, They kept us waiting for more than an hour before they gave us the room.