arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.2
Based on 473 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 473 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.2
  • Location 7.9
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 7.9
  • Food/Dining 8.2

Laura Y.
Hong Kong
May 03, 2016
No good service
Could not sleep well caused by the noise of the restaurant.

Lucy H.
Australia
April 24, 2016
Niece & Auntie
Great experience, throughly enjoyed our stay, so much so we extended out trip for an extra 2 days!

Abdulatif A.
Kuwait
April 20, 2016
not bad
Runk it as 4 star..Need to be refurnished. .insects problem..no activity for kids except the swimming pool. but, the best location ..and very good food..

Madhumita C.
India
April 14, 2016
Good value for money. Great buffet spreads.
Cinnamon Citadel is not the hotel to go at night. As all flights from India reach at night, and we were told it would take less than 3 hours from Bandarnaike airport, we had decided to head straight to Kandy. Our Sri Lankan airlines flight reached at 10.20pm. Was a bad decision as we got absolutely no food at the hotel- not even snacks. The entire property was in darkness with only the guard and one front office boy awake. This was around 1 pm. Having said that I must say that the morning was entirely different. I had a good hearty breakfast, staff was smiling & helpful. My husband's birthday cake was delivered, not at night as I wanted, but on the day of birthday. The hotel is in a lane inside so one has to ask the staff for taxi or arrange for tuk-tuk. I googled a taxi operator and was conned into taking a Nano, which of course is not the hotel's fault. But I had a bad experience during check out as the front office boy swiped my card for Rs 70, 000/- instead of Rs.7000/-. We lost a lot of time talking to my Citibank service provider & the hotel's HSBC bank. The matter was mercifully resolved & I got my money transferred back to my account the next day, though it did cause me a headache on the day as I was checking out.

Rehana A.
Sri Lanka
April 12, 2016
Superb!
Really a nice hotel with excellent staffs who are really kind and helpful. Beautiful view of the mahaveli river outside and clean rooms.

Rani S.
United Kingdom
February 02, 2016
Crowded restaurant for 238+ travellers
We tried the buffet dinner the first night. Dinner is served buffet style and too many people crowding around, what you want not available as not refilled quickly, people going and coming through the same narrow door, over cooked chicken and meat. Went to the A la carte restaurant the second night. A number of the dishes we wanted not available on the menu. However what we wanted was presented well and we enjoyed it,

Abdulrakeeb A.
Saudi Arabia
January 13, 2016
Kandy stay
staff cooperation. location. facilities.
Very good. However , I sffurred from noise.

Suwatana C.
Thailand
January 11, 2016
peace
location, service, hotel design be with nature
relaxing & peace

Tsung C.
Malaysia
January 09, 2016
Nothing to shout about
Quiet. Staff. Food.
Fairly secluded from the rest of Kandy. Windy road ride to get to hotel. Unless u have a driver to take you around, you will be confined to the hotel compounds. Not ideal for solo travelers without driver. Maybe ideal for couples.

Ahmed M.
Sri Lanka
December 25, 2015
one of the best hotel in srilanka
food, location, calmness
cinnamon citadel is a nice place for relax. the food is very good