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Very good

based on 294 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.9
  • Location 7.7
  • Room Comfort/Standard 7.7
  • Service 7.6
  • Value for Money 7.5
  • Food/Dining 7.5

Anna D.
July 17, 2015
Long gone glory
Friendly staff, tastful diner, nice view
The appearence of this hotel is nice, with spacious clean rooms and a great view over Kandy and the surrounding hills, but in our opinion this hotel is largely overpriced and it lost its promised grandeur a long time ago. The staff is doing its best, but I had the feeling they are rather inexperienced. When we arrived our room smelled strongly after smoke and they suggested to get a spray to make it fresh. The a/c wasn't working and it took an hour before they understood it really was broken and they called a manager (?) who barely spoke English and 'repaired' the thing by opening the ventilation door with a long stick. After that it worked but we still couldn't set the temperature. We chose this hotel for, among others, the pool and the massage available; by arrival it turned out the pool was under construction and there was no masseuse. Breakfast was really expensive and not very tastful (only Sri Lankan coffee for example). The corridors are very noisy and because the badrooms have openings to the corridors, everything that happens in them is audiable in all the other rooms in that part of the hotel. People chatting and shouting, keys turning and doors opening and closing: it kept going until late in the night and it started early in the morning. Also noise from outside (road, trainstation) is audiable. Dinner in the hotel is expensive but the food is excellent. In short: if they would reduce the price this is a fine place to stay, if you don't mind noise in the rooms and things being broken or simply not available.

Jeganathan B.
Sri Lanka
May 12, 2015
Good Stay !!
Food, Friendly Staff, Quick Service
Very pleasant staff. Good food.

Juliet S.
New Zealand
April 11, 2015
Great Location
Views, Pool, Staff
From entering and receiving our welcome drink this hotel was great. Pool large with plenty of lounges. Buffet breakfast plenty of options. The view from our room and restaurant was overlooking Kandy. Bit of a steep driveway for walking but nothing too much for all the experienced tuk tuk drivers. Small gift shop open all hours!

Emma W.
United Kingdom
February 22, 2015
Excellent hotel & lovely staff!
The staffs were so helpful & friendly. We were traveling with my 14 month old daughter & they were constantly there to help, suggest activities for us & cater for her diet.
Great stay, and good location. Staff were lovely & helpful. They were always able to help with suggestions for itineraries. Food was good but basic however it was made up for with their overall friendliness

Dammika B.
Sri Lanka
February 14, 2015
Comfortable Stay
Staff, Location, Price
Quick Check-In, Clean & Comfortable room, food was good and was served fast. Efficient and friendly staff.

Helene T.
January 06, 2015
Good hotel with nice swimming pool and view
Food, view, swimming pool
Nice hotel with a nice view on Kandy. We had a nice buffet dinner. Rooms are spacious and comfortable. It was just a bit noisy in the morning as our rooms were just below restaurant. We came by car, it might be a bit difficult to reach if by foot.

Chandana G.
Sri Lanka
December 30, 2014
Boring Stay
Nothing to sing about
Boring & uneventful

Alesya Z.
December 20, 2014
Hilltop is good to stay for a couple of days.
Excellent breakfast! Clean. Nice view from the room.

United Arab Emirates
December 09, 2014
Not bad. But I expected more.
Breakfast, Staff, Location

Narahari A.
December 05, 2014
Hilltop is good to stay