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Recent customer comments

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Very good

based on 109 reviews
  • Cleanliness 7.7
  • Facilities 7.4
  • Location 7.8
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for money 7.2
  • Food/Dining 7.5
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United Kingdom
October 01, 2015
view courteous staff food
I stayed with my sister for 15 days and it was fantastic, friendly staff from room service to management could not have done anything more to make our stay a very happy one. Only minus was the bar and extra food was extremely over priced. room service boy was extremely hard working kept everything so clean it was a pleasure to get back to our room after going out. We were sad to leave and will definitely stay in this hotel again

Abdulaziz H.
Saudi Arabia
July 26, 2015
My visit to Sri Lanka
- Staff - Food - Room

Arthur G.
United Kingdom
July 20, 2015
Short Stay
The River View, Support for Medical assistance, Spa
Disappointed in the reality which did not live up to the images on the website. It needs to be updated, the river view deluxe rooms do not reach the standard expected of a 5 star hotel, with poor lighting in the bathroom and no extract ventilation, the Wifi certainly needs boosting and the balcony was very small. The staff in the restaurant though attentive require additional training as they appeared unsure, nervous and nothing really ran smoothly.

R R.
June 26, 2015
Mahaweli Reach - The Hotel to Stay
Hotel location, Staff and room layout.
My wife and myself spent 2 nights (19 and 20 June 2015)at the Mahaweli Reach Hotel. From the time we step out of the vehicle we were greeted with a smiling and pleasant face with clasped hands og greeting. The check in was breeze and the officers manning the counter ever happy to assist. We were shown to our room within minutes by a trainee officer (I think her name was "Su") who was again pleasant and answered all our queries like a pro. The room was a clean and comfortable and made us feel"at home" immediately. The restaurant was another place of satisfaction. With array of choices it was enough to satisfy any palate,even the decerning one. The staff manning the restaurant were again so cheerful and helpful. This is one hotel I will always return to when I am in Kandy and recommend to anyone who wishes to spend time in Kandy.

James G.
South Africa
June 05, 2015
Lovely Hotel Big Swiming Pool
Food is excellent . Rooms Spacious and service very good

Mohammed A.
May 19, 2015
Not clean
A lot of ants . Ants everywhere.

Shan F.
Sri Lanka
April 20, 2015
food & place is great.
place, food, pool

Audra K.
United States
March 31, 2015
Family trip
Staff, gardens and pool
Very comfortable. Great location and hotel offers excellent shuttle service to attractions. Great staff. Wish they had a more expansive ala carte menu. We are not big buffet people.

rana A.
United Kingdom
March 30, 2015
Family holiday
pool. room design.jewellery shop

ling C.
March 21, 2015