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Very good 8.0
Based on 342 reviews

Recent customer comments

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Very good



based on 342 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 8.5
  • Location 8.8
  • Room Comfort/Standard 7.7
  • Service 7.9
  • Value for Money 7.1
  • Food/Dining 8.3

Asif C.
United Arab Emirates
December 30, 2015
Poor service & facilities, 4 star claim overrated
location and history
We were in Sri Lanka for 7 days and had an amazing trip except the 2 nights at Grand Hotel which was very disappointing. Staff was inattentive, room furniture was falling apart, restaurants were of poor quality with extremely loud music and though not critical, no WiFi in rooms. The hotel now seems to cater more to budget group travelers and hence was crowded and staff did not pay attention to anybody. We went to Thai restaurant in the hotel for dinner and after waiting for more then an hour, walked out. The hotel was recommended by a Sri Lankan friend for its heritage but it clearly is a thing of the past and there are much better options in town.

Dayan Y.
Sri Lanka
December 28, 2015
Hotel located in a nice place with superior s
Nice Staff, Located close to the town, Scenic beuty & nice weather
Hotel staff was very helpful and courteous. Little inconvenience was experienced at first, course me & my wife were given a room having seperate beds. However once showed, they changed the room to a new one with twin beds. Since we got boarded the following day of the Xmas, we could have experienced decorations. Since the hotel is located very close to Nuwara Eliya town, we could have brought our daily essentials to the hotel without wasting our time in the hotel. Our television was bit small and it was an old CRT type one giving pictures with less saturation. It would have been better if it was LED one with a larger screen. The Room was moderately spacious and had a colonial look that we enjoyed. Since our stay was a

Keyur M.
Singapore
December 24, 2015
srilanka nuwara eliya
people. prompt service and location
Stay was very good and comfortable. Great feel to the hotel with friendly and smiling staff. Need to extend wireless connection to the rooms and improve on staff training especially during breakfast time.

Ya T.
Taiwan
December 19, 2015
Very good hotel
The food/dining in the grand hotel is great. The room has great decoration and condition.

Bernard R.
United Kingdom
October 05, 2015
Grand Hotel Nuwara Eliya
The friendly and caring staff, the diversity and quality of food and the sympathetic renovation of the public areas of the hotel
We had an excellent two night stay at the Grand at the beginning of October 2015. This was a repeat visit and we were very impressed with the way the hotel had been renovated whilst retaining its character and charm. The staff are very helpful and friendly and take good care of their guests. Most of all we enjoyed our dining experiences in both the speciality restaurant, the Magnolia and in the Main Dining Room where the buffet is something to savour. Make sure you leave yourself plenty of time to enjoy the vast range and selection of food on offer. There is something to tempt even the most demanding of taste buds. A big thank you to all the catering staff, particularly Viraj, for making our stay very special and enjoyable

abdullah A.
Saudi Arabia
October 02, 2015
2 nights at Grand hotel
Lobby and location
Not bad but carpets at rooms r old and smells

Ashleigh R.
Australia
September 28, 2015
Won't be going back
Lobby experience, location, tea selections
as soon as you walk in to the hotel you think "amazing". Then after you see your guest room and try the food it all goes down hill. Rooms have no acoustic privacy so getting a good sleep is next to impossible. We are on the ground floor so could hear our neighbours next to and above us. Tried all the restaurants. Generally the food was bland - no taste. None of the ingredients used were fresh. Hotel has so much potential but it's not being used.

Loubna M.
United States
August 31, 2015
Disappointing
Overpriced, Crowded

Christopher L.
Australia
August 30, 2015
The Grand, Nuwara Eliya
Colonial charm, beautiful gardens and sitting areas
Excellent but our room was a bit tired, with a slightly stained carpet.

Mohamed Q.
United Arab Emirates
August 21, 2015
Building and furniture are too old.
location & staff friendly.
Was not bad.