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Excellent 8.5
Based on 362 reviews

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based on 362 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.0
  • Location 8.5
  • Room Comfort/Standard 8.6
  • Service 8.6
  • Value for Money 7.8
  • Food/Dining 8.3

Sarah B.
United Kingdom
December 09, 2015
The building, the location, the experience
The experience of this hotel is 5 star, but you might be disappointed if you arrive expecting a '5 star' hotel experience by western standards - we wanted rural quaint Sri Lankan amazingness and that's what we found. On the top of a hill surrounded by tea plantations up a wiggly and difficult road it's really beautiful. The staff are so friendly, the food reasonably priced and reasonable standard, the room lovely, the views amazing, the grounds amazing.

Hak K.
United States
December 01, 2015
Such a beautiful hotel with view of tea plantation
1. Weather 2. Historical 3. Staff
Staff: They welcomed us with warming heart. The staffs were friendly and very knowledgable about the history of the hotel & tea. They were so sad to see us leave. Wish we did stay couple more nights here. Site: YES, it is a long way to get to this hotel. It is far but it is so worth it. You get to see many tea plantation also the hotel provided some recreations like tea leaves picking, riding horse & tour, tea tasting and etc. (which they didnt have 11 years ago when I visited). The hotel itself is just a beautiful! Very old tea factory with taste of history and modernisim were perfectly combined in this hotel. It is not fancy but just beautiful place. Food: It was not the best nor the worst. You don't have a choice but eating at hotel since other hotels/resorts or restaurants are not near by. I did enjoy their bar and desserts.

Josep B.
November 13, 2015
Nice location and good customer service
Location, customer service and landscapes

Mithila W.
Sri Lanka
October 21, 2015
Very good customer service
Location, Service, Food
Excellent customer service. Best from where ive been to. Recommend this hotel to anyone. worth the price you pay. One small advice, try to reach the hotel before it gets dark, (5 pm) otherwise it is difficult to find the place if you are a first time visitor.

Kumud J.
September 19, 2015
It was an experience.
Concept. Interiors.

Claire S.
United Kingdom
September 14, 2015
Excellent hotel
charming, romantic, unique
Very unique hotel with beautiful surroundings. Doubt we will stay anywhere quite the same. Service and staff and food were all excellent, we were even upgraded to the executive floor as we were on our honeymoon. Wish we could have stayed longer!

jin J.
August 19, 2015
Food, Nice Staff and the Environment
very good!

Wei L.
August 04, 2015
location, history, tea plucking in the morning
it was awesome! the ride there was bumpy and it was foggy. amazingly restored building

Muhammad A.
Saudi Arabia
July 25, 2015
Nuwara Elia Trip
cleanliness comfort interior hospitality
Great and Romantic

Marlene S.
July 08, 2015
Very nice for short stays
The building, the service, the activities