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Excellent 8.2
Based on 462 reviews

Recent customer comments

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Excellent



based on 462 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 7.8
  • Location 8.5
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.7

nigel W.
United Kingdom
December 25, 2015
Overnight stay at Amaya Lake Kandalama
Staff, location, food and drink
It was a welcome relief after a long trip and sightseeing. The location is stunning, staff and facilities treated us very well, it is a shame we could not have spent another day there to investigate further. I would recommend the hotel if you are looking for quality and get away from it all. Special mention about Nilantha who looked after us in the restaurant and Chaminda who served our drinks in the bar and made some great cocktails!

Qin T.
Singapore
December 20, 2015
Poor service and terrible reception
A very friendly porter but he is the only nice guy
Turned off by the bad service as the manager was grumpy and told me I had to pay more for the hotel room as even though the room occupancy was for two, the hotel voucher they sent was only for one person. After paying, even though I asked for a double bed, they gave me twin beds and I had to change the room. Very disappointing service as the pool boy did not even provide towels. Toilet had stale smell and wasn't properly ventilated. Many bugs in the bathtub. Beautiful grounds but I really don't think it's worth the rates. Moreover, it's rather out of the way so one could only eat at the hotel restaurant which had pretty average food.

NIKUNJ M.
India
December 02, 2015
unprofessionaly and customer unfriendly hotel,
location,location,location
to start it took long time to check in though there was no one else except us,the reception desk didnt know english and were completely unhelpful and the manager or customer relationship manager was not there at all.they gave us a room and told ud that our booking has been upgraded but despite we booking a king size double room they gave two joint bed and there was no one to inform about what veg dishes we can eat at there place the management is fighly in human the property is vast and it excepts its home and room service staff to walk around to service the customer which is next to impossible a great property if the staff is made to understand that they are in hospitality business and if they want there property to be rated 5 star they have to really have that approach.

Sam J.
United Kingdom
December 01, 2015
Needs wifi in all rooms and change buffet menu
Staff are polite and helpful
Comfortable

Fiona C.
United Kingdom
November 30, 2015
Lovely peace and quiet
The location is beautiful, lots of birds. The bungalow was peaceful and well equiped. Staff friendly
An enjoyable peaceful break, near to Dambulla so easy to go to the Cave temple before the crowds!

Lukas P.
Lithuania
November 26, 2015
big nice hotel
lovely area by the lake
great food and nice surroundings

Prakash S.
Singapore
November 24, 2015
A hidden Gem
Staff, Location, attention to detail
Beautiful resort location, very far away from the main road but its a beauty. off the beaten track, quaint place. close to nature. lovely view of the kandalama lake. no shelter to the rooms so if it rains its a little difficult. but they have buggies. No wifi in the room, only in the reception. there are 2 pools, one main and another located far off towards the lake, nicer pool with a view. Food was good, staff are very attentive.

Patrick Q.
Singapore
November 15, 2015
Not a 5-star for sure - 3.5 max
Staff were friendly, food was ok
Below expectation in terms of the room - looks very dated and very old. Some of the lights in bathroom not working as well. The reception area, dining and pool looks grand but not the rooms which pales in comparison. Would give it 3.5 star max.

Rachel W.
Australia
November 10, 2015
Beautiful hotel in a beautiful location
Pool, room, location

david I.
Israel
October 26, 2015
beauty
great view, facility and service
no WIFI at rooms, book with meals the charge separated is bit high