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2015
Excellent 8.3
Based on 398 reviews

Agoda Verified Reviews

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Excellent



based on 398 reviews
  • Hotel Condition/Cleanliness 8.3
  • Facilities 8.9
  • Location 8.9
  • Room Comfort/Standard 8.4
  • Staff Performance 8.4
  • Value for Money 7.8
  • Food/Dining 8.1

9 Edmond C.
United Kingdom
March 28, 2016
Lovely hotel
Pool, beach and location

6 Shan S.
Canada
March 18, 2016
Had higher expectations for the Cinnamon brand, but disappointed it fell short.
We were provided a triple room, with one of the beds in an area not receiving air circulation. When I asked for a pedestal fan, the initial response was that they don't have such fans. When I persisted that they provide a solution, they brought a pedestal fan from the lobby. I think they didn't provide the service we deservedo. That night, we realized the A/C was not working. This was brought to the attention of the front desk before we left for our outing and we're told that it will be fixed. Upon return in the afternoon, we found the A/C still not functioning and when notified, we were offered another room. We declined the offer as it was late in the afternoon and we were to check out early next morning. We didn't want to pack everything, unpack in the new room, and pack again within a short period of time. Our driver said his accommodation was infested with bed bugs. When mentioned at the front desk at the time of checkout, we were told that if the driver had complained, theyou would have addressed. However, the driver said that he complained and nothing was done. The bathroom lacked sufficient ventilation and was smelling of drainage. The dinner buffet was overpriced at Rs. 2,450. Overall, I was quite disappointed with this hotel during our stay from March 13th to 16th. I hope they address these shortcomings.

10 Roy K.
Norway
March 04, 2016
Roy Kengakaran
Food, beach and staffs
Perfect

10 William M.
United States
February 22, 2016
Fantastic
great facilities, very courteous, attentive, helpful staff

8 Filip K.
Czech Republic
February 16, 2016
Nice beach
Private beach, clean spacious room, swimming pool
Overpriced, but on the Agoda were big discount - we paid about 50 dollars per room :-)

9.6 Joel G.
United States
February 09, 2016
Best hotel in Trincomalle
The staff is well trained and attentive, facilities are nice and have ongoing maintenance. The food is excellent!

10 Joel G.
United States
February 09, 2016
Best in the area
Beautiful facilities, great beach, wonderful swimming pool, impeccably trained staff, good food, wonderful buffet breakfast and dinner. Highly recommend.

10 Dilani S.
United States
February 03, 2016
Good Agoda Discount Booking
We loved coming to this hotel. It was filled with families with younger children and mostly Sri Lankans at the time we went. The room was clean, though the balcony had a mosquito home on the wall which made us afraid to hang out for too long. The beach was wonderful. The buffet was great, though not enough protein options for vegetarians. The restaurant's crab curry was incredible and the cocktails were well made as well. We were sad that we only had one night there as we were touring through the island, but we our one day/night at Trinco Blu was our favorite night in Sri Lanka.

9 Indika J.
United Kingdom
December 21, 2015
Fantastic
Very friendly staff, location and value for money

10 Ryan S.
Canada
December 03, 2015
Beautiful hotel by the beach
Restaurant, Beach, Clean and comfortable rooms
Excellent! The rooms are beautiful and they are right by the pool and the beach. Excellent buffet breakfast in the morning. It was a great stay!