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2015
Very good 7.6
Based on 526 reviews

Agoda Verified Reviews

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Very good



based on 526 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.6
  • Location 8.2
  • Room Comfort/Standard 7.5
  • Staff Performance 7.3
  • Value for Money 7.8
  • Food/Dining 7.1

4.8 Marina L.
United Kingdom
February 27, 2016
Appalling customer service
Every day that I walked past the lobby I would see someone arguing with the reception. I didn't think anything of it until one day I was on my way back to the hotel in a tuk tuk. The tuk tuk didn't know the location of my hotel so they asked me to call the hotel to find out the full address. When I phoned them they asked if I was calling to book a room I said no I'm already a guest and then they said "did you pay?" I said yes! I've already been staying there for 4 nights! Then I explained that I was a bit lost and needed some directions and address and they said I don't know what you are talking about and hung up the phone. But they understood English perfectly at the start of the conversation. They argued with us constantly and refused to cooperate when someone wanted to book an extra room. Making it expensive and difficult. The worst part is, every answer came with an "I don't care" attitude.

5.2 Maximilian E.
Germany
February 26, 2016
Incompetent staff
We stayed at the long beach hotel due to a friend's wedding nearby and would not stay again. The rooms are old and too expensive for what you get. The restaurants are average at best and while it may have been a nice place some years ago it is developing into one of the typical tourist traps. While the wonderful beach and sea would kind of make up for that during a shorter stay, the deal breaker is the totally incompetent staff. The service staff is nice and they do their best, however the restaurant and especially front desk staff are the worst we have experienced in three years heavy travelling through Asia. They are not only incapable of fulfilling simple tasks within a reasonable time they are on top unfriendly and borderline rude. The hotel policy is to punish the simple waiters if they mix up an order and deduct this from their salaries. This is the only reason we overpaid on some of the invoices in order not to affect the poor staff that is terrorised by the senior management. Out of principle I would not go there again as a guest other than for a day trip to the beach.

7.6 Athula G.
Australia
January 31, 2016
Convenient Location, Good Views
Nice clean Hotel. Next to ta Sandy beach, very good for walks and view the sun set. Friendly staff , A very good selection of food.

9.2 Lalith K.
Sri Lanka
January 24, 2016
Wonderful Experience with Awesome Long…..Beach
Our holiday was so amazing at The Long Beach Resort, Koggala, Sri Lanka. First of all we wish to thank all the staff for making our stay so enjoyable. The friendly members of staff provided exceptional services during our stay. We arrived to the hotel around 11 A.M and were warmly welcomed. Our arrival was an early on the hotel’s clock-in, however our room was quickly arranged without additional charges. The room, we had been received was so awesome. It was spacious, clean and quiet with a nice sea view. We prefer to mention that their cleaning service daily maintained a fresh environment in our room. It was available a safety box and allowed us to keep a peace of mind when we were out of the room. The beach is marvellous and romantic. We absolutely recommend The Long Beach Resort for paying your holiday with the awesome Long Beach!!!

6 Bremtane M.
France
January 14, 2016
N/A
Beach, Quietness

7.7 Caron K.
Australia
January 03, 2016
Great location on the beach
Beach front

9.7 Samuel W.
Ireland
December 31, 2015
Oustanding hotel directly on the beach
Surrounding scenery, value for money, breakfast
An outstanding hotel located on arguable one of the most beautiful stretches of beach in Sri Lanka. Everything was run very professionally and the staff were, in general, quite friendly. Breakfast options were varied and being able to dine overlooking the Indian Ocean only a stone's throw away was a real bonus. The beds were also particularly comfortable!

3.7 lalith K.
Sri Lanka
December 24, 2015
bathroom not clean
good beach front
Air-condition not working

6.3 Carine J.
France
December 24, 2015
A very nice hotel
Location
A very nice location, with great views from the room.

7.7 Stefan I.
Slovenia
December 10, 2015
Good old 4 star hotel near nice beach.
Good hotel on the long beach with big waves.
Good hotel near long beach. You need tuk tuk to get to the Unawantana beach and small village. Unaeantana is the only good beach on SW Srilanka without big waves.