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Excellent 8.2
Based on 195 reviews

Agoda Verified Reviews

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Excellent



based on 195 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 9.1
  • Room Comfort/Standard 8.4
  • Staff Performance 8.1
  • Value for Money 7.9
  • Food/Dining 7.2

7.3 LI Q.
Singapore
January 05, 2015
small room but tidy
central location, staff performance
the room I booked was a bit too small but manageable, I saw diff room sizes on the same floor. the staff are very friendly.

7.7 Qinghong A.
United States
January 01, 2015
ok
good location
good value

5.3 Siok O.
Singapore
December 26, 2014
Very disappointing - bed bugs are not acceptable
Location is the plus point about this hotel
One of my brothers got bitten by bed bugs very badly - he had more than 10 bites on one of his hands. He thought they were mosquito bites. We saw the bites only after we left the hotel. Otherwise, we would have lodged a complaint about the bed bugs on the spot. Bed bugs are simply not acceptable - the hotel should at best be rated 1 star for that. There is no heater in the hotel - hence we are quite surprised that they have been rated 4 star. When we gave our feedback on this to the hotel staff, the hotel staff initially challenged us to name a hotel in Taiwan that has a heater in the guest rooms. When we told them that so far of all the hotels that we have stayed in Taiwan, there is heater in the guest rooms, the hotel staff then acknowledged that many guests have given the same feedback but perhaps because the boss of the hotel did not think this is important, nothing has been done. What a comment from the staff. This shows that the boss does not take guests' feedback seriously. While guests could request for standalone heaters, there were not enough for guests. Out one of the 4 families travelling together, only 1 family managed to get a standalone heater. In addition, the hotel does not provide bath robes. Very disappointing stay. Not a hotel we will go back to.

7.3 Wan N.
Singapore
October 01, 2014
Overall Satisfying Stay
Clean room, nice staff, good location
Pleasant stay with good location in the city. Very convenient location for shopping & food. Though food in the hotel is just fine.

9.3 Thomas E.
Switzerland
May 13, 2014
great room, close to restaurants, friendly staff
luxury rooms, friendly staff, very good service
just as I expected, high quality accommodation, close to shopping and good restaurants

10 Hooi A.
Singapore
December 20, 2013
great stay
close to train station and shopping area, clean and comfortable rooms
close to train station and shopping area, clean and comfortable rooms

7 Wong S.
Malaysia
December 08, 2013
great and comfortable stay, breakfast not ok.
location, friendly, clean.

5.7 Ai O.
Singapore
October 16, 2013
very average
friendly staff, clean and convenient
nothing extra ordinary about this hotel. very disappointed with the breakfast.

7.7 Chee L.
Singapore
September 28, 2013
Good Location, Close to main shopping area
Good Location, Clean, big rooms
Free upgrade to bigger room, free muahchee in room. Bed was comfortable.

6.3 Siok O.
Singapore
May 15, 2013
Hotel is ok
breakfast spread and location
This hotel is only ok - it is disapointing given it is a 4 star hotel. I feel it is probably only 3 star. They do not provide bath robes to hotel guest, no clock in the rooms and no bathroom scales. The room we were given was very small compared to the room shown on agoda's wesbite. We complained and showed them the picture of the room we booked on agoda's wesbite. They changed the room for us after the complaint. The internet connection was so bad that it was as good as no internet connection. Eventually they brought a router to the room. However, even with the router, we could not get connected sometimes.