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Acceptable 4.5
Based on 83 reviews

Recent customer comments

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Acceptable



based on 83 reviews
  • Hotel Condition/Cleanliness 4.2
  • Location 4.5
  • Room Comfort/Standard 4.6
  • Service 4.8
  • Value for Money 4.5
  • Food/Dining 4.4

tracy L.
Malaysia
April 06, 2013
bad experience
staff attitude is good
room is smell and small, bathroom does not have shower rose, fridge cannot use, no lift

Man C.
Canada
March 04, 2013
Cute, but No Thanks
Cheap
Location - Very far away - if you can afford to come here by taxi and with all that hassle, you might as well stay somewhere closer to the city or airport! It will take 45 mins to get to the city centre Hot Springs - if you are looking for hotsprings, you don't need to go all the way to get a night in Beitou! I'd recommend staying somewhere closer to the city and from there taking a day trip to Beitou, which is much more worth it. Your trip will likely take 45mins to 1hr, followed by a 1-3 hr session at the hot spring, so that fills about 1 afternoon. Amenities - close to none Shower / Toilet - very simple and not the cleanest - all tiles. even the toilet feels like you're sitting on toilets Rooms - not very big and not like shown in photos

Shang O.
Singapore
December 28, 2012
Good place to stay as staff are friendly
Friendly staff, hot springs
A great place to stay as staff are friendly and there is the use of many private hot springs. The only down side to it is its location (high up on the hill so you will have to walk up if you don't want to take a cab) and its dimly litted corridors (makes it a little scary for us when we first visited it).

Ivan D.
Taiwan
November 23, 2012
A hotel you never want to check in!!
Nothing good worth to mention.
Bad location, bad service, the room is big enough for a family of five (age under 8). There was an old van but no driver,with the price we paid, it's the worst ever!!

Sean M.
Australia
September 26, 2012
Hotel in Beitou Onsen town
Relaxing location, clean, onsen
Nice enough staff. Obscure location, but walking distance to a few restaurants and some hiking. Probably ideal for a couple. Breakfast is included but I don't recommend it, (but I prefer Western food in general).

Hideaki U.
Japan
July 16, 2012
This hotel is for couples
Employees were nice although they couldn't speak English well
Actually this hotel is for couples as it is similar to Japanese 'Love Hotel'. From the pictures, I couldn't realize this hotel is motel.

Valerie L.
Singapore
March 09, 2012
Not a good hotel to stay in
Room size was average but there was a horrible smell coming from the hot spring water in the bath. Like sewage. Not the usual hot spring water smell of minerals.
Hotel was on the hill next to many others which were fully booked during the weekend. We called the front deck for a pickup from the subway station but there was no answer, so we had to take a cab up ourselves. There was no lift in the hotel and our room was on the 5th floor. luggages had to be carried up and down. What's worse was that we both got sick and had very bad diarrhoea after staying there the first night. Our travel plans were all disrupted because of this. I personally felt it was the water that was unclean. We couldn't even sleep well because of the stench of sewage coming from the bathroom.

chin N.
Malaysia
January 09, 2012
comfort the room
The staff friendly
when I stay the room is clean and good. but I was not happy regarding the bed room hot spring water. The water temperature is not hot at all and waiting the flow until 30 min the water still not hot!!! Very waste the water... but overall the room is not bad, just a bit old. The service counter is good.

Chiu C.
Hong Kong
January 07, 2012
Fair quality with the price offer
Hot spring water in room
the hotel is pretty old and the facility is fair. the staff service is well. yet the hot water is not hot enough. that's is a pretty significant hassle. the food in breakfast is very simple. with the price is actually quite fair enough for a short stay.

Koh M.
Singapore
January 06, 2012
good service,. friendly but no lift!
Generally ok.
service was acceptable. no lift~~!!! the poor room service lady have to carry our luggage from ground floor up! i was supposed to stay on the 5th but changed to 3rd coz it's simply too high. for the price paid, i would not complain too much since it was reasonably cheap already.