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Recent customer comments

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based on 3567 reviews
  • Hotel Condition/Cleanliness 5.9
  • Facilities 5.8
  • Location 7.5
  • Room Comfort/Standard 6.7
  • Service 6.1
  • Value for Money 7.0
  • Food/Dining 5.7

United Kingdom
September 26, 2011
Poor Hygenic Condition
Ideal Location
There were roaches inside the room!!! Not only one, but I saw at least 3-4 which I saw them everyday. Alothough complain to cleaning staff, but the problem stille xist and even the staff didn't clean the remains of coaches in bathroom. Good point is the hotel is located between 2 subway stations of Ximendin and taipei Station. Just a walk of around 10 minutes to both stations. And there are number of resturants and shops nearby.

September 24, 2011
Average hotel
Have the basic
Breakfast, basic provided Staff, courteous Room, basic provided

Gloria C.
September 21, 2011
Service with smile
good location and hotel staffs are very friendly and helpful
friendly hotel staff and with wifi service. It's just that the room could be cleanlier.

Laurence L.
Reunion Island
September 21, 2011
Old hotel, but well located
Lilai hotel is situated in the dynamic area of Ximending. From there, you can easily go shopping, or visit Longshan temple, snake alley,... The MRT is situated 5min walk away from the hotel.The room is OK but everything looks old and the hotel certainly needs renovation.Staff is helpful.

Mun C.
September 20, 2011
Simple for resting
this is a hotel for those who want to rest only and spend the rest of the time in the city and around the city. the staff services are fine but can be improved further..

Tan K.
September 20, 2011
Nice and friendly customer service
good location
Very near xin meng ding shopping area and walking distance to train station. good location to travel around taipei. Value for money too. Room just nice and good houskeeping by the staff over there. Never really tried the breakfst over there as there are wide variety of food at xin meng ding.

September 19, 2011
Standard budget hotel
Good staff
It may be disappointed if you over expected from what you see through the picture in agoda, as photo always lies. Well, it's a 3 star hotel. Don't expect too much from it, the toilet are old, sitcoms are not cold during day time.

janice W.
September 17, 2011
Lousy Dirty Hotel with Bad customer service!
When we checked in the hotel, the lobby looks ok, but once we stepped into the lift there is a stale or mouldy smell and immediately we knew what was in store for us. The room that we got is spooky, dirty(toilet bowl has urine all around it!!!) and dimly lit. The curtains seemed to be from the 70s and unwashed. The furniture is old and there are only very simple hotel amenities in the room. The hotel staff are unfriendly and unhelpful as well. The breakfast cannot make it!! Everything about this hotel bad to the max.

Yap W.
September 15, 2011
Not bad location but room was abit old
rooms is abit small and abit of old school, door lock was still using key instead of card, tv is those box kind instead of lcd, but bed is still ok, quite comfortable. overall it is still ok.

Caroline F.
September 15, 2011
Good location, but poor room, service & breakfast
Location is in town, so travelling is easy
location of the hotel is good as it takes only 15 mins to walk to the train station. however there are many hotels in between this hotel and the train station, and they look so much better than lilai. the rooms are small, the carpet was so dirty that i have to put my socks on all the time, the receptionist doesnt smile.. breakfast is bad, that it makes instant noodle taste fantastic in comparison. you can get better deals with other hotels around the area.