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2015
Excellent 8.6
Based on 1979 reviews

Recent customer comments

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Excellent



based on 1979 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.1
  • Location 9.3
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 7.9
  • Food/Dining 7.9

TING-JIE C.
Taiwan
March 16, 2016
good location
very good location, convenient

Wing S.
Hong Kong
March 16, 2016
Excellent
Location is good, staff is nice, room is big.

Michael P.
United Kingdom
March 14, 2016
lovely quirky hotel, disappointing food & service
Location
This is an interesting hotel which I actually really liked. However, when I arrived I asked twice if I could look at the restaurant (which was clearly open and serving customers) but was told it was closed. The shower door simply doesn't fit so the bathroom floods every time you shower. The kettle leaked. All the food I had was deep fried, no sauce, salt, pepper, bread, toothpick - just the bare basics, variable portion sizes and really not tasty. When I checked out they had added a phone charge to my room, apparently as room service called me from a mobile phone??? They did take it off again but what was that? I would stay again, great location and I liked the rooms.

susan M.
United Kingdom
March 12, 2016
Lovely hotel but restaurant staff and room service could be better
Beautiful decor and most staff (concierge, reception and Duty Manager) were very obliging. The service staff could improve; I had a business meeting in the restaurant area and it was very difficult trying to get the attention of the waitresses to reorder drinks. Room service has lots of scope for improvement - food arrived cold and simple food requests could not be met.

Choon T.
Malaysia
March 11, 2016
Nice Hotel & Great Location
Great staffs performance and many restaurants and shopping malls nearby the hotel.

TING-JIE C.
Taiwan
March 08, 2016
super good location
good location, big room, fast internet
great, very good location, convenient, big room, fast internet

CHUNG C.
Hong Kong
March 05, 2016
relax and comfortable
relax and comfortable

Kim O.
Singapore
March 03, 2016
fantastic hotel
comfort and location
very good for a 5 star hotel. infact the standard is comparable to any high end hotel. the location is superb

David S.
Malaysia
March 02, 2016
Busineas
Value for money

Yuan O.
Singapore
February 29, 2016
Really is 5-Star quality hotel
Staffs were helpful, polite and prompt with service even at past midnight hours. Usually stays in 3-Star hotels. Would consider staying again at this hotel when we visit Taipei next time. Will recommend anyone to stay at this hotel.