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Recent customer comments

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Excellent



based on 1115 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.8
  • Location 8.0
  • Room Comfort/Standard 8.5
  • Service 8.3
  • Value for Money 7.9
  • Food/Dining 7.0

Chan M.
Hong Kong
August 01, 2013
The best room for honeymoon
the room is very clean and well-designed
I stayed at this hotel because me and my husband held the wedding banquet here. We stayed at the suite. The elegant sofa in front of the large window with city view is suitable for taking photos, especially when you are in a wedding gown. My photographers loved the sofa and window so much. The bed is huge. The bathroom is in Japanese design. The toilet and the bathing area are separated, which is very convenient for us having guests. The staff was very friendly. I communicated with them many times as I had to discuss my wedding plan with them as well. However, there are several points I think the hotel should improve. First, if the hotel claimed itself to be a 5-star hotel, they should provide free breakfast and wifi to their guests. It's so simple and not money-consuming but it will make your guests feel so much better when staying in your hotel. I can't see the reason why the hotel wants to make profit from the breakfast and wifi...Second, I really want to complain that some of my wedding guests came to the hotel so early and they would like to have breakfast buffet at the hotel. They wanted to pay the fee by themselves, but the staff said they could tell my room number and they could have the breakfast. My friends didn't know the charge and didn't know that I had to pay for them when I checked out. Even worse, I didn't know that my friends went to have breakfast at the hotel and reported my room number. I think the hotel should have notified me at once when some people used my room number to have breakfast buffet! How could the hotel be so sure that they were my friends? How could the hotel be so sure that I knew them? I think calling my room phone is simple but making sure I didn't pay extra bill without my agreement is the hotel's responsibility. I was so shocked when I checked out because the bill was not what I'd expected. I even had to call my friends to make sure this, which really embarrassed me.

Veng I.
Macau
July 29, 2013
many foods, interested histories and nice people.
it is a deluxe hotel, good decoration and with a good location.
Taipei Garden hotel locates at a good location, its decoration is good but a little bite old and the overall service of this hotel is acceptable.

Chin Y.
Malaysia
July 17, 2013
Great location
Great location, comfortable bed and clean
Overall satisfy but the refrigerator in the room not cold for the first 2 nights. Got replacement after several complaints.

Ping C.
China
July 12, 2013
comfortable
comfortable,cleaning,location,
The room is very comfortable and cleaning. We had good stay at there. The location is very easy to take public transportation. The only thing we feeled not good is the reception staff. Did not feel real friendly.

YUET G.
Australia
July 12, 2013
Hotel is just next to Xi Men Ding, easy for shoppi
Food, easy transpotation, clean room.
Hotel staff is nice, freindly and helpful. Underground travel is also easy to find.

Chun C.
Hong Kong
June 30, 2013
Clean, cheap
reasonable price, good service, convenient place

Chun C.
Hong Kong
June 26, 2013
Very convenient place
good service, clean, reasonable price

Jovis Y.
Singapore
June 03, 2013
Big, clean and comforable room
the bath room is big and clean. the room is big with comfortable beds. its quie at night and u wil not hear many people talking or walking outside when sleeping.
it's was great and i will come back again.

man S.
Hong Kong
May 31, 2013
go to Ximen station need by walk 10mins ...
good room size,good view,wifi ok

AKIHIKO S.
Japan
May 30, 2013
Nice Hotel
Big room, Clean room, and nice staffs