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Recent customer comments

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Excellent



based on 149 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 9.0
  • Location 8.4
  • Room Comfort/Standard 9.1
  • Service 9.3
  • Value for Money 7.7
  • Food/Dining 9.2

Juntae J.
South Korea
May 25, 2015
Very comfortable & healing spa
comfortable, kindness, beutiful view
It's very impressive resort. especially, reception were very kind.

yung Y.
Taiwan
May 18, 2015
Very good
was great

Hsi C.
United States
March 29, 2015
Friendly staff, excellent facility, delicious meal
Friendly staff and knowledge, excellent facility for both public and private hot spring, delicious meals for breakfast, dinner and sne
My husband and I were return customers. The staffs helped us from beginning to the end with enthusiasm, expertise, and professional attitudes. We have enjoyed every minute of this stay.

Kwun N.
Hong Kong
February 05, 2015
Excellent service
Service. Comfort. Luxury
I was suffering from gastroenteritis upon my arrival unluckily and therefore I was bed-ridden on my day 1. The hotel staff was so kind that they cooked some complimentary congee and gave me endless health drinks to me to replenish my fluid status. It was highly appreciated. The only disappointment was that I missed a very nice supper owing to my illness. Thanks!

Chitty G.
Australia
January 13, 2015
Fantastic hotel , romantic ambience and great food
Food, staff, hot spring

Lika H.
Taiwan
December 11, 2014
nice place for a relaxing time.
view
Relaxing.

Shirley R.
Indonesia
November 24, 2014
Volanda Urai
Food, view and hot spring
i would be happier if the rate was half of what we paid - it was not worth $700 a night. The room was nice with view but clearly was maintained with mediocre standard. Food was great but there was really no other drinks choices but for wines or champagne. There was no where to seat outside to enjoy the view and fresh air - there is only ONE lounger in a tiny pool in front of a restaurant and that was it. You can sit in your room but have to open the window. If you're planning to stay there and thinking to just relax and enjoy the hotel, you may want to bring your own banana chair.

wai P.
Macau
October 17, 2014
Volando Urai Spring Spa & Resort
good

Lu C.
Taiwan
September 23, 2014
A paradise get away
atmosphere, hot spring, and food
It was a great and short weekend getaway. The staff members were new, very nice but lack experience. But we LOVED the food at the French restaurant and LOVED the service and the special birthday cake they have prepared for us at the restaurant. A great retreat to get away from the city for simple mind and body cleansing.

Lim N.
Singapore
July 29, 2014
Very Enjoyable Stay
Nice foods, Good service and very relax enviornment
I really like the whole ambience of this resort, it gave a very relax mood. The various performance though simple but created a very artistic and allow the guest to submerge in the environment of peacefulness. The food at the both restaurants were really good and of quality. I liked the Saturday event where the resort engaged a well known Taiwanese artist (王宏恩)to performance in the restaurant.