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Very good 8.0
Based on 3284 reviews

Recent customer comments

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Very good



based on 3284 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 8.0
  • Location 7.0
  • Room Comfort/Standard 8.3
  • Service 8.3
  • Value for Money 8.3
  • Food/Dining 7.8

David T.
Australia
July 12, 2016
Bad service
Rooms are good but wasn't cleaned properly. Found cut nail still on the floor and hair in the bathroom. We stayed for two nights and on our final day checking out was a Friday afternoon. That was peak traffic times and asked to call a taxi. The staff said there weren't any taxi at this time and offered us a transfer van of &1750 baht. We said we rather wait for a taxi but none was called for us. I saw three cabs come to the front but no one attended to them. When we asked they said the taxi won't go there. We were running out of time so had no choice to take the taxi with another couple who were also waiting to go to the airport. The van who came wasn't even from the hotel but a private transfer van. The staff will con you at the front so be warned and organise a taxi or transfer beforehand to the airport or you will end up paying up.

Karthik N.
Indonesia
July 12, 2016
Good value for money
A good choice. Good location and value for money.

cho A.
Myanmar
July 12, 2016
Visit for holiday
The hotel is nice and clean.One of the staff from guest relation desk was treated us very rudely. We asked for the direction how to go to the place where we like to go. She showed us very sour face and did pretended not understand what are we asking.i think something is not right with this hotel HR. The hotel location is also not so good for the people we visit for shopping. Will not stay there again.

Rafi S.
Canada
July 12, 2016
Elais was sick.
I BOOKED THIS HOTEL BECAUSE MY SON WAS VERY SICK. AND WE HAD TO STAY THERE FOR 9DAYS.

KEVIN E.
New Zealand
July 10, 2016
A Great 5 star hotel
A top hotel with great staff and a very good restaurant and very clean and functional rooms The corner rooms are larger and would definitely recommend this hotel .

Tabassum F.
United Arab Emirates
July 10, 2016
Good hotel, location is not convenient
Good hotel, location is not convenient

Lolin M.
Malaysia
July 09, 2016
Good Food
A comfortable hotel that serves fantastic food.

CHARLES W.
Australia
July 08, 2016
Holiday
There was a blockage in the shower and a bad smell, I changed rooms but then the A/C did not work properly. This was a shame.

CHARLES W.
Australia
July 08, 2016
Holiday
The room was ok but the choice on the menu in the restaurant is very poor

CHARLES W.
Australia
July 08, 2016
Holiday
I have stayed here before but the hotel is becoming grubbly, the Wi-Fi was slow. the safe did not work. the chambermaid did not top up the water. I had to pay 1,500 baht deposit, this is a stupid policy,.