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Excellent 8.6
Based on 2298 reviews

Recent customer comments

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Excellent



based on 2298 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 9.1
  • Location 8.2
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.3
  • Food/Dining 8.4

Roger K.
Australia
August 11, 2014
Service With a Smile
1. Friendly Staff, 2. Great Location 3. Well Appointed Rooms
This was our second stay at this hotel and only a short visit this time. We were warmly welcomed and Padcha, the young lady who was our Guest Relations Manager deserves full credit for her attentiveness and integrity in fulfilling our requests.

Yoon L.
South Korea
August 07, 2014
Everything was good except location
Clean & comfy room, friendly staff, good breakfast buffet
I enjoyed my stay very much except the location. Already knew it was a bit far from the main area so not complaining. Though everything went smoothly

Gro G.
Norway
July 31, 2014
"An oasis in the city.."
Good location and charming garden-area, nice swimmingpool and great food
Fantastic, an oasis in the city.

Heidi M.
New Zealand
July 27, 2014
Holiday in winter
Quiet, clean, very pleasant staff
We've stayed before s know what to expect. A good base for exploring the city. Can always come back to the pool and the quiet when you e had enough of the city.

sungjun Y.
South Korea
July 23, 2014
Good
Good

Chung C.
Hong Kong
July 22, 2014
a good place to rest
Swimming pool, drink and shuttle boat are nice.

Glenn D.
Australia
July 21, 2014
I love this hotel
Staff, The beds and pillows, and the pool
We love this hotel and go every year.

Debby D.
Netherlands
July 15, 2014
Fantastic! Like 5star family home!!!!Great food!
Fantastic breakfast(sushi, fresh bakery, curry, pancakes with elephant drawings!)Swimmingpool was hudge and the garden amazing. Service was excellent, people very nice and the hotelboat is great!
We will be back for sure!! It was a perfect start for our holiday!

Kristy H.
Macau
July 02, 2014
very nice
nice people, nice environment, very relaxing.
very satisfactory.

Rizal R.
Malaysia
June 27, 2014
Very pleasant stay despite renovations.
Riverboat service, proximity to the attractions on the river, kids club.
The stay was pleasant despite that there was construction happening next door, as well as 2 blocks were under renovation until end of 2014. The kids had a fun time at the kids club, the staff were friendly and attentive. Room service was very quick. Some of the food were not up to par, I'd recommend all the restaurants there, but we felt the buffet dinners were not worth the money and did not have great food.