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Recent customer comments

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All reviews (7485)

Business travelers (1087)

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Families with young children (894)

Families with older children (722)

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Very good
7.6
based on 7485 reviews
Hotel Condition/Cleanliness
7.3
Facilities
6.6
Location
9.2
Room Comfort/Standard
7.5
Staff Performance
7.4
Value for Money
7.6
Food/Dining
6.8

8.3 Viet N.
Vietnam
August 21, 2014
Perfect location, great staffs, good value
Location, convenience and value
We travelled as a group of seven and were staying in Bangkok for only one day. I used to stay in this place on my solo travels so I knew the hotel but none of my other family members do. Overall we were quite satisfied since we could reach by walking distance to numbers of shopping facilities around like Central World or Big C, a few more minutes and we could hop on the train for Siam Center or MDK. The hotel facilities were just nice for us since we didn't look for using them too much. THe rooms were clean and served our need well. On the last day before checking out my 14 years old nephew lost his passport. We were literally flipping over everything we can flip in the three rooms we booked to look for it. The male staff that was supposed to check over the rooms after guests checked out was kind enough to go through every bed cover sheet, flipping over beds and sofas for us to make sure that everywhere was checked. So we were very pleased with the staffs over all. I would definitely come back to this hotel again.

9 Ang S.
Singapore
September 10, 2014
Very nice place near all attraction n shopping are
Clean big n comfort
Very comfort n location is good

6.3 PE N.
Myanmar
September 08, 2014
best location
best location, value for money
overall is ok

6 Myat P.
Singapore
August 11, 2014
Slow check in process and dubious room cleaning
Great location near Chitlom bts and Central World shopping centre
We reached at the hotel at around 9:30pm and there was a group of three people at the check in counter. The staff were processing them so we waited by queuing behind them. Then a couple from behind cut our queue and they were served first instead of us. We waited around 20mins to reach our turn and then another 10 more mins to complete the whole process. Freaking 30 mins to check in which I think is not acceptable. In my room, the main big mirror in the toilet was not cleaned properly because someone, I guess previous guest, wrote the words "Goodnight" on the mirror with soap and it appeared after I completed my shower when the mirror was completely fogged up. The only good thing would be its strategic location, just next to Big C supermarket and opposite Central World.

6 Preben S.
Australia
July 27, 2015
Great location but Outdated
The location.
As mentioned the location is great, as this hotel is right in the middle of the shopping district, with close access to Central World, Panthip Plaza, Siam Paragon, Big C etc etc. The hotel itself looks quite grand from the outside, and in the main foyer. Check in was quick. However, from the lifts onwards, the hotel is quite dated. In particular, the hallway to my room was quite musty and my room itself gave me a great retro-flashback to the 1990s.

5.3 andry A.
Indonesia
August 05, 2014
Hotel no have wifi in room,room very old style
Location,lobby and near shopping mall
3night.good lobby,good location very near shopping area but room very old must renovation and no have wifi in room.must pay.no recommended this hotel.

10 Yohan T.
Indonesia
August 05, 2014
Highly recommended to stay again
Big room, comfortable bed & soft pillow
I usually stay in Novotel Pratunam hotel, which is right next or connected to the platinum mall. But, this time, due to the holiday season, the price is so expensive & i decided to stay in this hotel. i make absolutely no regret staying in this hotel. it is walking distance to platinum mall, Big C & many other malls. i will stay in thi hotel again when i go to Bangkok & i can start shifting my heart away from Novotel Platinum hotel.

8.3 Mya Z.
Myanmar
September 10, 2014
Best location
Location. Good for shopping. Easy excess to everywhere
Should add some more items in the buffet breakfast. Should improve the barthroom . Should provide more toilatries

8 tan K.
Malaysia
September 18, 2014
Good Staff Performance
Easy To Go Around. Good decent food near by. Very accessible.

6.7 CHEE O.
Malaysia
August 06, 2014
Great Location
Great Location, Hotel Condition upgrading and Convenient
No comments everything ok