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Recent customer comments

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Very good



based on 2854 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.4
  • Location 7.9
  • Room Comfort/Standard 7.1
  • Service 7.0
  • Value for Money 7.5
  • Food/Dining 6.6

Adam B.
United States
October 01, 2012
Decent hotel but with hidden costs.
Cheap, clean and in a quiet area
The service was good and the staff were all helpful and friendly. Not everyone spoke the best English, but everything was taken care of. We thought there was WiFi, but when we arrived we learned that was not the case! The breakfast was expensive, as well as the mini-bar. I've seen better pools and gyms at small apartment complexes in the USA.

andrew S.
United Kingdom
September 30, 2012
Greedy And Misleading Management
Bell Boys Excelent
My wife had just had an operation confining her to a wheelchair.I went to the hotel to check it out. The steps outside were very steep and not suitable for my wife.The management assured me that there was a wheelchair access at the side of the hotel.I enquired about the rooftop swimming pool and was told it was also accessable. I was shown a room and was very happy. Unfortunately I did not check out the wheelchair access or the pool.I booked the hotel for 7 days through Agoda as it was cheaper than at the hotel itself.I thought my wife could chill out and recover in luxurious surroundings.When I arrived at the hotel with my Wife we discovered that the wheelchair vaccess was a death defying ramp just wide enough for a wheelchair with no barrier and a 5m drop in the tradesmens entrance. Which was very scary for my wife it was so steep it needed two people one at the front of the chair and one at the back to prevent it running away!!!.The swimming pool was on the 14th floor rooftop but was not accessable as the lift only went to the 12th floor!!!! I told agoda who phoned the hotel to try and cancel the booking.The management point blank refused I was given an appointment to see the manager who was conveniently allways absent. I raised my concerns with the concierge who merely shrugged his shoulders. I asked if it would be possable to check out and come back another time with a credit note when my wife had recovered. Again I was refused I even asked if they could refund some of my money so I could check into a hotel more suited to my Wifes needs again no.They were just totaly unflexible unhelpfull and unaproachable.They had clearly mislead me and were quite simply only after my money.

Lim W.
Singapore
September 26, 2012
Good location with sufficient facilities...
Comfortable living, ample parking space, easy for loading and unloading of luggauges and boarding
I am impressed by them promptly attending to me and allow me to check in early and check out an hour late. It is good to refill shampoo, conditioner n body gel to minimise wastage than those small bottle pack.. It would be good to inform guest that the allocated room is what stated in the hotel voucher during the registration so that the guest will not feel short-changed later.

Samuel L.
Singapore
September 26, 2012
Good locations but disappointing room amenities
Hotel looks good from the outside
I booked two superior rooms without b/f on high floors and big double bed and smoking rooms. but upon check-in i was told that they only have double single bed for the two rooms. upon going in the room i notice there was no room safe and no room slippers. toilet has no soap, toothbrush, cotton buds, shaver (stuff that a four star hotel did not provide) coffee/tea was not even provided as stated on web site. swimming pool is very disappointing. look more like those tank for personal use. the water is filthy with bugs and flies in the pool. wifi is not free. anyway this will be our first and last. first impression disappointed

Aron K.
Singapore
September 25, 2012
Good location hotel
near mrt station and also close to shopping malls.
rooms are ok. nothing fancy. however guest need to check on room amenities when check-in. at check-out, ensure to check the invoice for charges that was not incurred. down point is we need to pay day to use wifi, which cost more that my roaming data cost.

Ho K.
Malaysia
September 23, 2012
Big room with reasonable price
Near MRT station
The room is nice, clean and big. I'm back hotel at 12amfrom work and not having dinner yet. I'm was surprise that the restaurant next to the hotel still open and the price also reasonable as well. In addition, I just walk out and walk 2-3minutes then I can reach MRT and go everywhere.

jinutta S.
Thailand
September 22, 2012
lovely hotel and service
good location
good location . room services are great and foood are very very very delicious i really enjoy my stay . there are 7-11 near hotel. it's very convenient

jinutta S.
Thailand
September 22, 2012
lovely small hotel
great location
good location . room services are great and foood are very very very delicious i really enjoy my stay . there are 7-11 near hotel. it's very convenient

Lian H.
Singapore
September 20, 2012
Great location
Very convenient
The staffs there are very friendly, polite and service is good. The size of the room is considered normal. Room is clean.

Anna J.
Sweden
September 19, 2012
Good value for money, but a bit far away
kind staff, spacious rooms
I stayed one week on this hotel, and I must say i was very pleased. It´s a bit far to the attractions, as grate palace and markets but if you plan to go by taxi its okey. the swimmingpool was a bit small, but im glad they had one, for such hot days.