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Excellent 8.5
Based on 2786 reviews

Recent customer comments

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based on 2786 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 7.7
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.3
  • Food/Dining 8.3

Kit T.
Hong Kong
September 05, 2014
an honest review
the internet speed, spacious 2 br suite, late checkout
i stayed at the 2 br suite which is spacious and has nice bathrooms. however the staff weren't world-class standard. i wouldnt call them rude but they were poorly trained. my credit card happened to have dropped under the sofa which allowed me to see the leftover trash in corners and dark area from previous occupants. i requested to see a cleaner room but the staff and managers were unwilling to assist in my request because they were apparently fully-occupied (on a wednesday?!) despite the fact that there were 5 available rooms shown nd several other booking websites. the surrounding area isn't great if you're a traveller. the internet service provider at the hotel was docomo which was the best thing about the hotel. i didnt try the food on the top floor since it was raining so i went to the buffet. do not try the buffet, it will sure to disappoint.

Robert G.
United States
September 04, 2014
captive audience
the view, friendly staff, the view
Good. The view was great. Rooms were pretty nice but not v write 5 star. Staff was very friendly and welcoming. Moon bar is a good experience but, of course, too expensive. What I expected. We had a nice stay. Great massage.

David M.
United Kingdom
September 02, 2014
Service, Cleanliness and clubroom benefits
My Husband and I stayed in the clubroom which was beautiful. The staff are attentive but discreet......we had three nights which was both relaxing and enjoyable.

Goh S.
September 02, 2014
Excellence room environment
Room ambience is great, excellence service & value for money
Room was great, staff are friendly & helpful, location to shopping area not ideal but great for those who like to stay in hotel for their facilities. Breakfast variety not as expected but food quality is good. Overall experience is excellent and would definitely stay in Banyan Tree again.

Ebu I.
August 31, 2014
Good place great staff
Staff, rooms, location

Hadianto B.
August 30, 2014
6-star luxury stay
great service, huge room, excellent Club service

Cheng Y.
Hong Kong
August 30, 2014
Nice hotel in BBK
NIce room with goo view, good roof bar, good service
A bit far away from the metro. The room is quite nice but a bit old. Overall the stay here is ok.

David M.
United Kingdom
August 29, 2014
Excellent service......thoroughly enjoyable!
Staff, club room facilities, cleanliness
My Wife and I stayed in the club room for 3 nights and the whole experience was excellent. The staff are very professional, polite and discreet. The club room facilties are very good. We enjoyed the canapés and free flow wine every night....located on the 19th floor you can enjoy the view of the city as the sun sets.

August 28, 2014
absoutely fantastic
lounge food, rooms, great scent
This is by far the best hotel i have stayed in. The bathtubs in the rooms are just fantastic with all the scented soaps and oils. Stayed in a 2 bedroom unit.

Dasom K.
South Korea
August 26, 2014
perfect place
fancy room swimming pool nearby park
It was fantastic