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Excellent 8.5
Based on 2786 reviews

Recent customer comments

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based on 2786 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 7.7
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.3
  • Food/Dining 8.3

Chee N.
August 14, 2014
Luxurious and a good respite from the Bangkok buzz
Well designed room, good breakfast selection and hotel amenities
We stayed in one bedroom suite and had access to the club lounge. The canapes and free flow drinks were adequate and we spent some time relaxing at the lounge, overlooking the Bangkok's city. The breakfast was served in the same area, and the selection was almost similar to Romsai, although I did notice better coffee was served at the club lounge. And we get eggs done different ways too. The rooms were well appointed, and all the trimmings were of consistent good quality. The daily gifts and incense/aroma oil were a nice touch. We went to Moon Bar and although the view was spectacular, the place was just way too crowded and too overpriced. But do go up for a look nonetheless - you'll enjoy it. Our only bugbear with Banyan Tree Bangkok was the inconsistent service. Some staff at the concierge were not well trained to handle guest queries, while one club lounge waiter provided service totally not befitting of the Banyan Tree establishment at all. That being said, such experiences are just isoloated incidences that our overall good experience more than made up for. So yes, I would stay in Banyan Tree Bangkok again in future.

kris C.
August 14, 2014
Excellent hotel with very comfortable room
the location, the spacious room and the helpful & friendly staff
The suite that we stayed was very spacious and comfortable. everything was fine from the momemt we checked in till the time we checked out. we found all the staff to be very friendly and helpful. the health centre was excellent and so was the breakfast. the location of the hotel was ideal for us as we had planned to do shopping in bangkok. We enjoyed our stay at the hotel very much and would like to come back again.

Syed R.
August 11, 2014
Nice, but now its OLD
The Moon Bar
Other than the moon bar and the great packages at the spa, the hotel has started to show signs of aging. The bathroom tiles, and the shower cabins.... need to be changed or just accept that its now a hotel for 100$ or less.

Syed R.
August 11, 2014
Chagne the Staff and let the guests enjoy
Food & Entertianment on the roof (59th Floor)
It was OK. When I checked in I asked for a late check out, and the person at the front desk said, that they were fully booked so not possible, after the process of check in completed I asked for a later check out again, and he said that if I paid I could stay extra few hours for half the room rate. I said if you are FULLY BOOKED how can you give me extra hours. if you are fully booked, then I cant stay extra with or without paying extra. Next morning I went to the front desk and asked someone for a complimentary late check out and they smiled and gave the late check out to me :) change the person on the front desk.

mark W.
United Kingdom
August 10, 2014
Views from the room and the roof top restuarant
Had to wait in reception to book in the process was long winded and slow. The staff were polite and friendly but did lack understanding when speaking in English. The room was nice, bed v comfortable. No hot water in the morning for a shower though (5am). The roof top restuarant was an experience, fantastic setting and views. Staff again very polite and friendly. BUT the costs were hideous and this was not reflected in the standard/ quality of the cuisine. It was very average indeed and did not justify the very high tariffs! Each course was explained when served, but this was a poor attempt to be upmarket and did not work, as the waiter struggled to describe the meals correctly. We would not stay again. Shame, the management are too greedy. Were glad we staying and have done it, as it were, but it's not as good as the other, cheaper Bangkok hotel that we stayed in.

Yvonne L.
August 09, 2014
Relaxing stay
Resort feel, amazing staff n worth a visit
Lost of words... Will come again

Ping L.
August 04, 2014
Great Hotel To Relax
Spa Food Relaxation
Rooms were superd with great view of the city sky line with great food and spa.

Jilpa P.
United Kingdom
August 02, 2014

Andrew W.
New Zealand
July 30, 2014
Great stay
Location, roof top setting, rooms
Great place to stay

yin W.
July 21, 2014
nice envirobment
good service, staffs are really helpful, nice bath tub
nice hotel, nice service, breakfast, tea and happy hour are nice