arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.5
Based on 2782 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2782 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 7.7
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.3
  • Food/Dining 8.3

Lorraine L.
United States
June 23, 2014
Excellent customer service in a fabulous setting.
Attentiveness of the staff throughout the whole experience. You felt like the really care about you. The hotel itself is stunning and perfect for a romantic getaway.
I booked a club room for one night for my huaband's birthday. I emailed two days prior to our stay asking if I could drop off our suitcase (I was going to surprise my husband) and receieved an email from the Banyan Tree customer service folks almost immediately saying it should be fine. Upon my arrival the next day, the attendant at the door greeted me by name when I told him that I was there drop off our suitcase. "We've been expecting you madam. Let's tell the concierge you are here so we can take care of you." Wow! From then on the staff was super helpful and throughout the whole experience they ensured special touched were made for my husband's birthday (cake in our room, cake at our dinner, our room set up for us). I would highly recommend a club room or suite to get you access to the Club Lounge as it's a great place to hang out, have a drink and there are delicious complimentary snacks late in the afternoon/early evening. Hands down some of the best customer service I have experienced in my 20 years of traveling around the world. I hope to go there again for a getaway and would recommend it to anyone else!

Christopher C.
Malaysia
June 20, 2014
Nothing
Restaurant (view) vertigo
Normal 5stars hotel

Ka K.
China
June 20, 2014
Nice people, cheap and delisious food
good services, good bar, big and tidy food

Davina W.
United Kingdom
June 20, 2014
Will 100% return&will always upgrade to club loung
Club Lounge Staff Sky Restaurant
Perfect in every way, service was brilliant, food was great with lots of choice, the top floor restaurant is breathtaking and they went above and beyond when I asked them to help me celebrate my partners 30th Birthday

Nicholas L.
Singapore
June 19, 2014
EXCELLENT SERVICE STAFF WITH EXCELLENT ROOM
ATTENTIVE STAFF, GOOD FACILITIES, VALUE FOR MONEY
AWESOME. INDEED A GOOD CHOICE FOR PROPOSAL

John D.
United Kingdom
June 15, 2014
Very Nice
dining, location. facilities
Fabulous

ERIC J.
Canada
June 10, 2014
Great!
Spa, price, club lounge
Great stay, food could be better considering the price. A bit of a walk to the closest metro but taxi's are always cheap in thailand.

Jane S.
Australia
June 09, 2014
Banyan tree helped immensely we were on business
Open air restaurants, club room and there scent of the day
Great Nothing wrong whatsoever, even the bed and pillows were comfortable

James P.
United Kingdom
June 09, 2014
Beautiful Hotel
Clean, Big rooms, attentive staff
We have a wonderful time but food in the hotel is expensive.

Wing C.
United Kingdom
June 09, 2014
High class international hotel
Breakfast is extremely nice, rooms are big and the bathroom is very good in desgin