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Excellent 8.5
Based on 2765 reviews

Recent customer comments

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Excellent



based on 2765 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.7
  • Location 7.7
  • Room Comfort/Standard 9.0
  • Staff Performance 9.0
  • Value for Money 8.3
  • Food/Dining 8.3

9.3 Andrew S.
New Zealand
April 26, 2014
Great hotel, reasonably priced in BKK
Price, Location, Room Size
I really enjoyed the Banyan Tree Bangkok. I had not stayed here before but had previous experience at the Banyan Tree Phuket. Given the dramatic difference in prices I was dubious on what this was going to be like. I booked a premier king room city view... and well I had my expectations exceeded. There was plenty of space here, I always like a room with separate living and sleeping spaces. While not huge it was just right for my partner and I given we were not in the hotel all the time. It's location is very handy to Silom Road (easy walking distance) and plenty of street eats around this area. The BTS and MTR are also not far from the hotel and if you want immediate air conditioned transport... just walk out onto the street as there are plenty of cheap taxis passing. Don't get into the ones the hotel arranges or the ones parked street side as they are likely to overcharge foreigners. Highly recommend this hotel!

9.7 Peter S.
Canada
April 25, 2014
A top quality hotel with great friendly staff.
The Club Lounge and the roof top bar.
Great.

8 Chan S.
Hong Kong
April 24, 2014
This is very nice hotel with very big room
many good restaurant in hotel/ top bar with very good view and feel/ very nice room
Room is very big and nice. High quality restaurant in Hotel. Top bar with very good view and feel. You can eat or only drink with your friends is really cool. Very good spa in Hotel too. It's so nice to stay for business/ family/ relex.

9 lenca B.
Singapore
April 23, 2014
Excellent service, luxurious stay
Bathtub with selection of aromatic oils, centrally located, luxurious city hotel
Banyan Tree maintains its luxurious touch, excellent service (the spa and gallery employees I spoke to were obviously very happy in their jobs and empowerment by Banyan Tree) - indeed, happy staff, happy guests. Kudos to your living out your CSR success!

8.3 chau M.
Portugal
April 23, 2014
service, decoration and view from the top are nice
service, decoration and view from the top are nice
staff was so nice to show us around, have shuttle tuk-tuk service every hour, near silom night market. Recommend to book for club room. (reasonable price)

6.7 KOK T.
Singapore
April 22, 2014
Cosy and luxurious but bad location.
Nice experience at moon bar, though expensive as compared to other hotels.
I stayed at this hotel for 3 nights from 16 to 19 April. I went alone for a short escape trip. This is my numerous trips to bangkok. I could find a better hotel for the price I paid. I was staying in a Club room. First of all, I do not feel as welcome as compared to another hotel I stayed 2 months back at Pullman hotel G, situated at Silom. They also have Club room with lounge benefits and VIP checked in. The snacks at lounge, especially the high tea snacks were totally turned off!! Everyday having the same and limited choices which are not appetizing. The crews are not attentive, the drink list are not presented or probably no high tea drink list! My stay at Pullman are much better for lower price, with more and better standard snacks and drinks, and the cookies are softened, as if it's left for months... in addition, the crews are limited and not attentive at all. I saw customers took their own drinks at fridge... And I have to ask for drinks. Where are the services??? During breakfast today, I was not even asked for the "Egg" choices and drink... I waited for 10 mins and waved for 5 mins before someone attended to me, but just to order my coffee and not even paying attention to whether I just arrive or have I ordered my "Egg"? Totally disappointed. I could not even extend for late check out, and latest is by 1pm. The lack of services and poor quality and variety of snacks which are deemed free, do not worth my re-patronizing. I will still go back to my previous choice. The only good thing is the moon bar, which I had 2 drinks with good standard. Nice breath taking view and service. Price is kinda high but it's ok.

9.3 Ali A.
United States
April 11, 2014
Beautiful hotel with exceptional service
Location, location, location
A friend of mine recommended I stay here on a recent trip to BKK and now it's the only hotel in the city that I will stay at. I love me some Banyan Tree.

9.3 Ali A.
United States
April 11, 2014
Beautiful hotel with exceptional service
Location, location, location
A friend of mine recommended I stay here on a recent trip to BKK and now it's the only hotel in the city that I will stay at. I love me some Banyan Tree.

9 Ali A.
United States
April 11, 2014
Beautiful hotel with exceptional service
Location, location, location
A friend of mine recommended I stay here on a recent trip to BKK and now it's the only hotel in the city that I will stay at. I love me some Banyan Tree.

10 Barbara C.
United Kingdom
April 10, 2014
Wonderful
The spa is sublime! Very tranqiul everywhere
Our second time and just as lovely as the first.Room was wonderful and the service everywhere was lovely.... We will be back for sure!