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Excellent 8.5
Based on 2765 reviews

Recent customer comments

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based on 2765 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.7
  • Location 7.7
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.3
  • Food/Dining 8.3

Elizabeth Z.
United States
January 06, 2016
Loved it!
The quality of the staff, the room, and the food
It was absolutely wonderful! I hope we can go back and spend more time in the lounge and in the spa. Perfect all around.

swati R.
January 05, 2016
I had an excellent time
The Polite staff

Mei F.
Hong Kong
January 04, 2016
comfortable hotel
spa, suite, location

Lee B.
United Kingdom
January 01, 2016
Happy Christmas at Banyan Tree Hotel
Room, Service, Facilities
A wonderful time at the Banyan Tree over the Christmas holidays. The 1 bed suite was very comfortable, free soft drinks from the mini bar and club benefits included. The service with a smile from the Hotel staff was well received, unfortunately I have noticed standards are slipping in other hotels in Thailand, but the Banyan Tree has maintained their high standards of service. This was also apparent during a birthday dinner for my girl friend at the Vertigo roof top restaurant, which I would highly recommend for a romantic night overlooking the Bangkok skyline. The breakfast selection was good, but only one minor complaint was having to wait 10 minutes for a breakfast table. Still one of the best Hotels I have stayed at in Bangkok.

Kuan H.
New Zealand
December 26, 2015
The staffs are good but the hotel is showing its age. The room is bit old.

Anirudh G.
December 26, 2015
Absolutely fabulous. We were upgraded to Suite.
Location. Staff. Perfect Room.
We arrived on 24th December and were immediately taken care of by a upgrade to the Suite on the Club Floor. The room was absolutely pitch perfect and everything was just the way one could imagine. Banyan Tree has always set standards that becomes a benchmark in the world of Hospitality. I would like to personally recommend this place. The Breakfast on the floor 59 is an absolute blend of Gastronomic delights and a view to refresh yourself naturally admist the chaos in Bangkok. I would like to extend my heartfelt greetings to Miss. Kai GM - Banyan Tree Bangkok for ensuring our peaceful and a comfortable stay. Absolutely fantanstic and look forward to seeing you again soon.

December 21, 2015
amazing stay
clean, comfort, value for money
very relaxing stay, clean n memorable

December 21, 2015
great location, very comfortable
location , food, comfort
memorable stay, will definitely be back.

Nicola W.
United Kingdom
December 19, 2015
Amazing stay!
Our suite was amazing as was the vertigo bar and restaurant.
We were celebrating our engagement when we arrived at the bantree so we had booked a suite, when we arrived we were shown to express check in for suite customers! The staff were friendly and welcoming every time we saw them in the hotel. We requested a table on the side of the restaurant on the 61st floor to optimise the views, the waiting staff were attentive without being over bearing and the service and food was amazing. Lastly on check out we had a late flight so spent the day sight seeing and although we had already checked out we were invited to use the health club facilities for a shower and the staff gave us drinking water and fresh fruit before we left. I cannot reccomend this hotel enough!!!

Barbara C.
United Kingdom
December 15, 2015
Friendly and luxurious
The best thins are the lovely rooms, friendly and helpful staff and great location
Having stayed here several times before we weren't let down at all!