arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.5
Based on 2783 reviews

Recent customer comments

Filter by traveler type

based on 2783 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.8
  • Location 7.7
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.3
  • Food/Dining 8.3

Ka H.
Hong Kong
February 02, 2016
Service was very good

Mark O.
February 01, 2016
Not as good as before
Room, View and Housekeeping service
Overall this is a nice hotel but not fantastic. I would rate Intercontinental Bangkok higher overall in terms of service and food. I have visited this hotel often and usually the food is good, this time I felt it was very bad. Buffet restaurant has very limited options, Saffron is loosing its touch (used to be great!), In Room Dining is terrible. I felt the service is going downhill a bit. Example, went to Club Lounge to check out pulling two bags, no one offered any help, no offer of luggage assistance or transportation at all at check out. Even when I got downstairs no one offered assistance until a security guard saw me trying to lift the bags up the 10-12 steps to the exit door and he duly came to the rescue. I have stayed here about four times over the last couple of years but this was the worst experience to date. Next time I am in Bangkok I am sorry Banyan Tree but I will go to Intercontinental or Grand Hyatt.

Hwee S.
February 01, 2016
Old and tired

Mark R.
February 01, 2016
Top Notch Service
Although the hotel is a bit older it is still outstanding. The service was exceptional and Vertigo was a once in a lifetime experience.

Loo T.
January 28, 2016
obvious choice
service, room quality, f&b
This is my 7th time in Banyan Tree Bangkok and will not be the last. Very good service from service staff at club lounge, comfortable rooms and good food choices.

Royce L.
January 16, 2016
Good but not amazing
Staff, Cleanliness, Internet
I wouldn't recommend the spa suite. Better to stay in a normal room and go to the spa when you feel like. Not all spa treatments are available in the room. View from Vertigo restaurant was amazing but food overpriced for what it was. I probably wouldn't go back there again. Make sure you bring a credit card when checking in for security deposit. Debit card isn't accepted and you'll end up forking out cash if you don't have one. Given the amount of money paid for the room in advance it was a little insulting to be asked for a security deposit.

peter T.
United Kingdom
January 15, 2016
stay at Banyan tree Bangkok
room excellent location good roof restaurant spectacular
More Chinese than Thai in mood Corporate style we come rather than traditional Thai . Room superb atmosphere not relaxing staff require additional training food over rated . Have stayed at much better 5 star hotels in Bangkok . Will not hurry back Clean the windows in breakfast restaurant please . Not a good image

ching J.
January 14, 2016
Best hotel I had ever stay in bangkok
Friendly stuff , the cleanliness of he room , everything is well prepared for the guest in their stay
Excellent ! I love banyan tree Bangkok . And I will defianetly come back to banyantree Bangkok I will introduce and highly recommend to my friends and families.

Albert S.
January 11, 2016
Slightly overrated
spacious room, friendly staff, ambiance

Elizabeth Z.
United States
January 06, 2016
Loved it!
The quality of the staff, the room, and the food
It was absolutely wonderful! I hope we can go back and spend more time in the lounge and in the spa. Perfect all around.