arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.5
Based on 2765 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 2765 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.7
  • Location 7.7
  • Room Comfort/Standard 9.0
  • Staff Performance 9.0
  • Value for Money 8.3
  • Food/Dining 8.3

10 paul K.
Lebanon
May 24, 2015
Paul
Best
Perfect

8.7 Christopher T.
Philippines
May 22, 2015
Always an Excellent Banyan Tree Experience
1) Fast check-in 2) Spacious rooms with comfortable bed and complimentary non-alcoholic beverage 3) wonderful customer service and hospitality
This is my 3rd stay in a Banyan Tree hotel/resort and always a wonderful experience

10 Lauren C.
United Kingdom
May 20, 2015
Luxury in Bangkok
Service, Swimming Pool, Club Lounge
As a group of four girls we stayed in a club suite, enabling us access to the wonderful club lounge (amazing breakfast and afternoon tea) and the sky pool on the 21st floor. We treated ourselves to the Banyan Tree for our last night in a two week trip to Bangkok and were so glad we did! If only we could have stayed for longer!

8.3 Sebestian S.
Singapore
May 19, 2015
Happy Stay in Banyan Tree BKK
spa facilities, location near to train station, good restaurants
grand spa facilities, nice breakfast, friendly & helpful staff, spacious room, nice roof top restaurant & bar

9.3 Tsz Y.
Canada
May 18, 2015
Amazing service!!
Service, service, service!!
This is my second time staying at Banyan Tree Bangkok. Their service is AMAZING!!! You will feel very welcomed at the hotel by every staff. They pay extreme attention to every detail, and they try their best to ensure your stay was the most enjoyable. I had to depart very early on the day of check-out, and that means I will be missing the buffet breakfast, but the staff packed a very nice to-go breakfast for me to enjoy on the way to airport. These small personal touch made me feel that they care a lot about their guest. One thing that got me slightly disappointed is that I had water dripping down the ceiling on the very last night I stayed there. It happens that my brand new suitcase was sitting under the water dripping spot. I was shocked by how much water was collected in the suitcase when I woke up. I had to rush to airport therefore I had no choice but to leave with a wet suitcase. My trip ended with a slight disappointment but I do understand that these things do happen. Despite the incident, I had a very enjoyable stay at the hotel, and I would definitely return again!

8.7 Lee P.
Hong Kong
May 12, 2015
nice hotel but far from MRT
club lounge, services, food
I stay there for 5 nights, very nice and helpful staff in club lounge, the food there is nice too, but a bit far from MRT and BTS

7 Karen N.
Malaysia
May 11, 2015
Overall had a good experience
Moon Bar, Good Room Service, Good Customer Service
Overall, we had a good stay in Banyan Tree. Service, I must say is very good. However, I find location of hotel a little inconvenient.

10 Chulalak P.
Thailand
May 10, 2015
fantastic!
Nice location, friendly staff, fantastic view.
incredible!!!

9.3 maurice S.
Australia
May 08, 2015
Just perfect
The staff , room , vertigo restaurant
I chose this hotel for the occasion of my marriage proposal. I'm glad I did. The staff are magnificent - accommodating all requests from simple to elaborate . They are the hotels best feature. The rooms and sky bar come a very very close second ( perhaps all equal first) . It's well worth the money and I would hesitate to stay here again . Of course if you do stay - try vertigo for a special experience . Magnificent experience

8.3 HOW C.
Malaysia
May 07, 2015
Enjoyable nice holidays
1. Spacious room and toilet 2. Great services provided 3. Good food
Relaxing & enjoyable