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Excellent 8.5
Based on 2765 reviews

Recent customer comments

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Excellent



based on 2765 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.7
  • Location 7.7
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.3
  • Food/Dining 8.3

9.7 Nicola J.
United Kingdom
January 05, 2015
Stay at Banyan Tree
The best things about the hotel were as follows

9.7 Joseph C.
United States
January 04, 2015
Very very good..
Staff performance , facility , room comfort
We booked a one bed room with two children on our last night in BKK coming back from Ko Chang and it's 30-40% less than what we paid for only a room at early on . And I regretted that I didn't stay here at the beginning .. It's such a wonderful wonderful hotel and other than abut far from metro , everything is so perfect ! Would want to stay here next time .

7.3 Sharon Y.
Malaysia
January 04, 2015
Generally good but not best.
Friendly staff, location, room is big
It was good in general. However, the room acoustic is bad. You can hear people walking along the corridor, above ceiling and even shower noise next door and above. The shower gel, shampoo and lotion containers are custom made porcelain that look pretty but not practical. It is not easy to get the gel or liquid out from the container and very likely to break it particular when your hands are full of soap. Other than the above tiny downside, the services and staff are superbly good and friendly!

10 TSUBASA U.
Japan
January 03, 2015
Very nice
Service/Room

8.3 Stian R.
Norway
January 02, 2015
New Years Eve 2014
The View, Standard of rooms, Servicelevel
Was great, only thing is that Vertigo wanted 22000 bath for dinner pr person at New Years Eve, to steep to be worth it.

8 Cheung M.
Macau
January 02, 2015
Excellent Spa
Traditional style of hotel, must try Banyan Tree spa, a 10 min walk from subway which locate in the office area

7.3 LISHI M.
Hong Kong
December 31, 2014
good
good location , good for shopping, good food
good location , good for shopping, good food

9.3 HYUNSOO K.
South Korea
December 31, 2014
Excellent Experience, Resonable Price
Facility, Service, Massage
I stayed here for 3 days, in Dec 2014. The Price was resonable compare to other hotels which have similar value. And I'm really satisfied about facility especially Bed and Pillow. (It totally help to rest at every night) Dinner cruise and massage by hotel was also awesome(strongly recommend) Most of all, I recognize what 'kindness' is while staying with excellent service.

7.7 Jasmine Y.
Hong Kong
December 29, 2014
Good service
Quiet, clean, shuttle to BTS mrt
Not good location. Need to walk a bit cos no shuttle back to hotel

4.7 stephen B.
Australia
December 29, 2014
All efforts lost
Terrible. Noise from adjacent showers and traffic prevents sleep How can a so called 5 star hotel prevent guests from sleeping. Lost customer