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Excellent 8.5
Based on 2788 reviews

Recent customer comments

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based on 2788 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.7
  • Location 7.7
  • Room Comfort/Standard 9.0
  • Service 9.0
  • Value for Money 8.3
  • Food/Dining 8.3

Thomas S.
United States
January 22, 2014
Relaxing quality hotel with excellent staff.
Excellent hotel with clean comfortable rooms and an excellent staff.
Nice hotel that only lacks better quality/selection of food at breakfast buffet and a properly trained restaurant staff to serve it.

Sarju S.
January 22, 2014
Best hotel in Bangkok
Spa, Rooms, Bar

January 21, 2014
For quality comfort
Exquisite and distinctive Banyan Tree style, Luxurious comfort, Spacious and clean

Kristin G.
New Zealand
January 21, 2014
Simply Divine
Luxurious, Excellent Facilities, Amazing Customer Service
It was fabulous from the moment we arrived to the moment we left. In fact we did not want to leave. We highly recommend this hotel, the rooms were beautifully appointed, the staff were friendly and obliging, the facilities were excellent and we were made to feel so special. Our girls 9 and 11 absolutely loved it there.

laurent T.
January 18, 2014
Good but not up to the usual Banyan Tree Standard
Smell awesome (everything: shower gel, hotel...), Staff is really well trained friendly/responsive/fast, We were at the 57 floor truly awesome view on the city
It was good but under my expectation. We have been staying at Banyan Tree Macau previously and the standard for the room was much higher: better design and more relaxing. I think Banyan Tree Bangkok should really renovate their bathroom, looks really old and not appealing for a spa like experience.

Annetly N.
January 17, 2014
Great and Value for Money
Spacious room, Nice toiletries, Attentive Staff
I really enjoyed my stay at the Banyan Tree. The toiletries smell really nice and distinctive, the room was very large and spacious and they didn't charge for extra bed for my son. Although the staff's English were not that good but they were really attentive.

andrew H.
United Kingdom
January 16, 2014
Short Business Trip
Great Location

Mariuma O.
January 16, 2014
The room, room service and the staff
This is the second time I stay at the Banyan Tree and now I remember why I wanted to go back. It is such a wonderful hotel, complete luxury. The rooms are lovely, very spacious with huge windows and a lot of natural light coming through. Room service food is insanely good! One of the best meals we had in BKK. As for their roof top restaurant and bar (Vertigo and Moon Bar) what an experince! You are looking down at all of Bangkok, it is truly fantastic! I highly recommend this hotel and I will definitely be staying there again 😊

wing C.
United Kingdom
January 14, 2014
excellent service
staff, comfortable room, ok location
the hotel is a bit tired but room very big and comfortable, superb staff performance. however it is a bit away from the BTS station, average breakfast only and the swimming pool is so small with freezing cold water

guanda H.
January 14, 2014
Perfect location, but the hotel is too old
Location, pool, customer service