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Very good 7.9
Based on 5450 reviews

Recent customer comments

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Very good

based on 5450 reviews
  • Cleanliness 8.4
  • Facilities 7.6
  • Location 7.9
  • Room Comfort/Standard 8.1
  • Service 8.2
  • Value for money 8.1
  • Food/Dining 6.7

Rohde N.
January 03, 2015
The location, The Security, Front Office Desk Staff were friendly and helpful, Hotel Service with "Tuktuk" to the BTS Station
The hotel was not really a "disabled" hotel as I requested. The Restaurant at the top floor, has 2 stairs which was impossible for my old mother aged 97 years to climb. The food selection in the restaurant was lousy. As a four star hotel, it should provide all kind of dishes for all kind of religion. We don't eat pork nor meat, but in every dishes of the food, there was always pork. A lot of flies when the restaurant doors are opened. The room was not cleaned properly. Since the day we moved in, 23 Dec.2014, the room was never vacuumed. Face towels were always missing, only one tooth brush glass in the bathroom, and we were 2 adults. All this has to be automatically done for a 4 Star Hotel. The internet connection for guests were not connected automatically. Every time we entered the hotel, we have to log in which was not convenient for working people. There was not a real lobby by the Reception Desk. I have stayed in other Best Western before, and it was a normal type, not a Plus. I was satisfied everything was done perfectly.

Donna B.
United Kingdom
January 03, 2015
Excellent hotel but internet need improving
Spacious room, good location, very clean
This is our third stay at Best Western Plus at 20 and it was a very good stay. Our only complaint is that the 'high speed internet' isn't high speed and the hotel needs to look at this. The internet was almost unusable as it was so slow, the 3G internet we got on our mobile was at least 3x faster than the hotel's internet. Lack of electrical sockets next to the bed is a minus too. Overall an excellent stay, with polite, friendly and helpful staff. Hotel is very clean and quiet.

Janah O.
January 02, 2015
Average hotel with average service
Only the bed are good with high tech interior
They are lacking in every area: 1 location: not so near to the public transport 2 bad customer service: when we arrive we are being halted for room fixing without any reolution to make things worse its midnight already 3 the amenities provided inside the toilet are very limited: shampoo/shower gel considering we had already booked for 3 people inside Overall not satisfactory stay

Di Z.
January 01, 2015
location is quiet good
good location and good service, free tutu to Asok BTS
very good experience.

Leong K.
December 30, 2014
Good value for money hotel
The rooms are clean and quiet. The hotel provide free Wifi and shuttle service to nearest BTS station.

Hong Kong
December 29, 2014
so far so good
nice staffs
far away to the BTS station

Hong Kong
December 29, 2014
Friendly staffs
near restaurants and foot message
far away to the Asok station and not stable wifi

Hong Kong
December 29, 2014
Nice Staff but far to the BTS station
nice and helpful staffs, near the Family Mart
the facilitaties is not in good condition, super small swimming pool Nice and helpful staffs, 3 to 4 Family Mart nearby Far away from the BTS station

Jim P.
December 29, 2014
S20 good location
Location is fantastic, near skyrail and MRT, spoilt for choice for eateries in area, friendly locals.
The location and he hotel are great. Staff performance could improve, minor things that irritate travellers such as having to make multiple requests to fulfil basic tasks such as picking up laundry, replacing towels etc. issue with laundry that was not returned on time and when requested to deliver it we received someone else's clothing, this occurred twice before we finally received our own. Staff were friendly and welcoming.

jon L.
December 29, 2014
new and nice
everything is fine. good condition and clean room.
A bit far to central world. But the hotel staff is helpfull. Room is big and clean. Nice hotel.