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Excellent 8.2
Based on 6664 reviews

Recent customer comments

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based on 6664 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.2
  • Location 7.9
  • Room Comfort/Standard 8.5
  • Staff Performance 8.5
  • Value for Money 8.2
  • Food/Dining 7.6

7.7 Laura M.
United States
December 05, 2013
It was nice except that the room safe didn't work
Spa, close to airport, clean
I had a problem with my room safe. I had my passport and money in it and it wouldn't open. It took the hotel staff about 45 minutes to get it open and it caused me to get less sleep as I had to leave the airport at 3:00 am. The hotel did not offer me any discount on my room since I had already paid for it. I was not happy that there was no consideration for my inconvenience.

10 Peddavan S.
December 05, 2013
Nice hotel
Clean big comfort
This hotel is very nice. Pretty beautiful. Comfortable. Shuttle bus to airport. Big room. Big toilet.

9.3 Nattaya G.
December 05, 2013
It was nice stay. I would recommend this hotel.
It's not far from the airport plus free shuttle bus services.
It was great stayed there. We got upgraded the room which was very nice. We took taxi to the weekend market which cost us about $10.

9 Goran E.
December 04, 2013
Hotell shuddel every 30minutes.
the shuddle, efficient check in, comfortable rooms
great, it is quick check in and out. nice atmosphere in the bar with live music

8 HIU H.
Hong Kong
December 04, 2013
very peaceful
people, food andd atmosphere

4 adam C.
United Kingdom
December 04, 2013
staffed by vermin
the ambient air contained oxygen, nitrogen and carbon dioxide at appropriate levels to support mammalian life
the hotel was described as 'half a mile from the airport'; the transfer took about twenty minutes, ie more than the time to walk half a mile. this, however, would be tolerable if the hotel was not staffed by vermin....... we arrived late at night after two days of rearranging travel due to freak weather conditions, only to find that we had booked the room for the following night. basic error, and nobody's fault other than ours. upon realising this, rather than taking the opportunity to offer great customer service, the cockroach posing as the duty manager saw a chance to try to rush as much money off us as he could, a process he set about with some gusto. he firstly claimed that there was only one room left in the hotel, and quelle surprise it was one of the most expensive. he quickly entered into the haggling phase, saying 'it could be this much' and showing a revised figure of around 80 pounds less which he had already typed in preparation on a till receipt. i can only assume that his calculator (so beloved of thai street traders) had run out of batteries. when we pointed out that we were able to book a room on the internet there and then for around 70 us dollars he developed a sudden and complete amnesia about the status of his hotel rooms, although the region of his brain responsible for bartering was able to carry on unhindered. eventually we were able to secure a room for a vastly reduced fee. yes, i know it's thailand but with a well known chain name you do not expect the duty manager to put in a performance that would put the guys selling raybans and 'lives'jeans on the street to shame.

9.7 James C.
December 03, 2013
Great hotel, really close to the Airport
The staff are very responsible and friendly, rooms are awesome, spacious and super comfy beds.
Our stay was great, the staff are always very friendly and knowledgeable, very quick to offer help in any way they can. The rooms are large and comfortable - room service is great. Would definitely recommend this hotel to any other travelers in the Bangkok area!

8 Adrian A.
December 03, 2013
Clean, Fantastic tai foud, relaxing

10 Ismail F.
December 03, 2013
large, clean room
clean room, nice design, close to airport
This hotel is located right next to the airport. They have free shuttle service to the airport. The rooms are large, clean and comfortable. Will stay again.

10 Jane M.
December 03, 2013
More than expected, I was extremely surprised
The staff were extremely helpful, knowledgable and friendly. The luxury feel and look of the hotel, rooms, restaurant, bar area and gardens. How clean my bathroom and room, the bed was fantastic
Very pleasant and comfortable. I very surprised when I checked in to find that it was exactly as described on the internet(I find this isn't always the case). I could get a beautiful meal and be attended by very friendly and helpful staff even at 10.30pm at night. My room was so clean, especially the bathroom that I felt like I was the first person to actually stay in that room. The bed was very comfortable and I was happy that I had the choice of three different pillows as I suffer from migraine/neck pain and a good pillow helps. (I have used online hotel booking companies before and have found that most of the time when I do so I seem to be given a room or service less to what was described, so you can imagine how impressed I was when this wasn't the case at this hotel). The free wifi was fast and didn't drop out once. I would definitely recommend staying at this hotel and if I ever stop over in Bangkok I would stay at Best Western Amaranth again.