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Excellent 8.2
Based on 6697 reviews

Recent customer comments

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Excellent



based on 6697 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.2
  • Location 7.9
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for Money 8.2
  • Food/Dining 7.6

Abdullah E.
Lebanon
September 18, 2014
Nice location
Near from airport

Thitti M.
Thailand
September 18, 2014
Okay
Good

Charlotte M.
United Kingdom
September 17, 2014
overnight visit
close to airport, pool and spa, comfortable beds
First time staying here. Staff at airport were polite and efficient. 15-20 minute drive to hotel. Check in very quick. Room was large and suitably equipped. Was given a twin room and was expecting 2 normal sized single beds but they were the size of doubles and very comfortable. Spent a couple of hours by the pool....potato skins were excellent. Then went to the spa for a massage which was great after an overnight flight. ordered room service for dinner. Food delivered quickly and still got. Overall a very pleasant stay.

ALEXANDER W.
Canada
September 16, 2014
Nice place, clean and cozy
free airport shuttle, professional service, great food
It was great

Debra E.
United States
September 15, 2014
Relaxed transit near airport
good food, pleasant room, not far from airport
I have stayed there several times. It takes over 10 minutes but their airport shuttle runs every half hour so getting there is pretty easy and free. The hotel is pleasant (though I find the public areas too cold), nice gym and pool, good food in the restaurant, cheerful staff. All in all it's a treat to get to stay there rather than go all the way into the city, though really there is not much nearby.

Dan C.
United States
September 15, 2014
Amenities
Room service, restaurant/lounge, staff
Excellent Service

Lou E.
United States
September 15, 2014
Best Western BKK
Room size, internet, free shuttle

Theodore P.
United States
September 14, 2014
Great Place
Clean, Comfortable and Friendly
This is a beautiful hotel. The staff is friendly. The hotel is clean and the room was great. It's located about 10K from Suvarnabhumi airport. The shuttle got us there quickly and on time. No complaints.

Richard G.
Canada
September 14, 2014
Good airport hotel
Good location, Good shuttle, Clean and comfortable
My stay here was good. I use this Hotel every time I fly into or out of BKK.

KAN S.
Malaysia
September 14, 2014
Worst 5 Stars Hotel I Ever Stayed
Restaurant Staffs Very Manner and Food is Good
We requested for a non smoking double room and the front desk told us ALL double rooms are SMOKING room???? Only twin bed room are non smoking, is this a joke? Asking a couple to take a twin bed? They still give us a SMOKING room on the smoking floor at the end, when you step out from the lift, you just felt like being poison, whole floor are badly smoky smell. The room also very badly smell with cigarette smoke, we had been poison for whole night and luckily we only stay here for one night, if we booked more than one night, we will no doubt cancel our stay at this hotel. Front desk and bell service are very poor, totally not a five star services you should be expected in Bangkok. The only place make us feel comfortable is the restaurant when we having our dinner there, the restaurant staffs at least make us feel we are in a 5 stars hotel. Are we going to stay here again or are we going to recommend anyone to stay here? Our answer is DEFINITELY NOT. Don't waste your money. Hotel representative at the airport for shuttle bus and the shuttle bus drivers are very helpful and manner.