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Excellent 8.3
Based on 2883 reviews

Agoda Verified Reviews

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Excellent



based on 2883 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.8
  • Location 8.0
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for Money 8.4
  • Food/Dining 7.7

4 Anders N.
Denmark
May 16, 2016
Worst hotel ever?
Right from check in, we were met with terrible customer service and unhelpful staff. We arrived at 9am and checked in. Obviously our room wasn't ready that early, so we bought breakfast in the hotel restaurant and went shopping at the nearby Terminal 21 mall. When we returned to the hotel at about 12:30, I asked at reception if our room was ready. The receptionist called housekeeping and was told our room would be ready in 10-15 minutes, so we sat down to wait. 30 minutes later, I went to ask at reception about our room again, another staff was there this time and the message I got was, check in is at 2pm, you have to wait. Even when I explained that her colleague had already checked, and told us we could have the room, her answer was the same - adding, this is our hotel policy :o We had booked a suite, including breakfast. For me, my wife and our 6 year old daughter. Next morning as we were leaving the breakfast buffet, a waiter came running after us waiving a bill. They wanted us to pay, for our daughters breakfast, even though it was included in the price of the room. I asked the waiter to check and he came back and told me that reception had only registered 2 adults when we checked in. So I payed the bill, thinking it was an honest mistake and that I would sort it out with the reception staff. But no such luck, they were completely indifferent. When I asked why we had to pay for my daughters breakfast, they said they had registered 2 adults only when we checked in and therefore our daughter wasn't eligible to breakfast, but they would let her stay. At this point, I asked to talk to the Hotel manager, who obviously wasn't there. I did get a call from him later though, not that it helped anything. He only quoted their hotel policy and didn't care that the receptionist had made a mistake when we checked in. The gist of the conversation was, that I should be happy they didn't charge extra for my daughter to stay in the room. With management like that,

6.8 Chan J.
Singapore
May 16, 2016
Good
Good

9.6 Ava W.
United Kingdom
May 15, 2016
Pleasntly surprised
Fantastic staff! They allowed us to shower when we arrived before check in after a whole day of travelling which we greatly appreciated and we were also allowed to check in 2 hours early. The room was incredible and much more than we expected. The view from our room was amazing especially considering how much we paid. There were three of us and we booked a family room which was an apartment size with a living room, kitchen area, dining area, two bedrooms, two toilets and a shower and bath. Would highly recommend. Keep up the good work.

10 Renato C.
Australia
May 10, 2016
This is our second stay at Centre Point Sukhumvit
We find the buffet breakfast good and the regular tuk tuk service to the main road excellent. The staff at the hotel are all helpful and kind.

9.2 Rachelle B.
Philippines
May 09, 2016
must come back
My husband booked for deluxe room but since they are fully booked when i arrived they gave me room with jacuzzi .. very nice staff ..and the food are very nice ..

8.4 Peereeya J.
Thailand
May 08, 2016
Nice room Clean lovely gardn
Located in sukhumvit 10 which is quiet. Recommended for family or people who love to be quiet. Big room and clean. Nice hair salon. Over all 4 stars. I will be back for sure.

7.6 Mohamed A.
Oman
May 07, 2016
Good hotel
Good hotel

7.6 Mohamed A.
Oman
May 07, 2016
Good hotel
Good hotel

8.4 Ariya M.
Thailand
May 06, 2016
it was a great deal
the room is huge and clean. the maid was really nice. facilities is good

9.2 Younghoon K.
South Korea
May 05, 2016
Good
Tuk Tuk service good~