arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Excellent 8.7
Based on 6728 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 6728 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.7
  • Food/Dining 8.2

hendri H.
Indonesia
July 07, 2016
good place
good and strategyc place.

Joan G.
United States
July 07, 2016
Nice splurge in Bangkok
We stayed here as a "last night in Thailand" splurge after having been in some pretty remote places during our two-week trip. We were not disappointed! Our two room family suite was huge and very luxurious in a modernistic way. Our two teens (16 and 18) thought they were in heaven. The hotel-run boat was an added (unknown) benefit, which made getting up to the transportation hub easy and fun. Food from the restaurant was slow for both meals we ate there, but we weren't in a rush.

Erin Z.
Australia
July 06, 2016
Amazing views but average service
The views from the riverside rooms are amazing and outweigh the negative points of the stay. The room size was large,the buffet from the hotel restaurant was really good,a mix of Japanese,Thai and Western food as well as grilled steaks and seafood for a very good price. The swimming pool also is very good,big and clean with amazing views. The staff performance was lacking. From check in there was confusion about my booking which took a while to sort out,then after i was checked in (27th floor but no one to carry bags) within 3 minutes there was a knock at the door that the hotel maintenance man wanted to check my lock. (Seemed odd to check someone into a room with a dodgy lock). Also in the morning it took three calls to get room service to get food delivered to my room as i wanted to enjoy the view,language barrier was the problem which again seemed strange for a top end international hotel. Black hairs in the bath tub and a couple of weird looking insects in the kitchen. Superb views though.

Melanie M.
United States
July 05, 2016
Luxury and impressive property
Great service, friendly and helpful staff. They go out of their way to please you. Amazing breakfast with stunning view From the 36th floor where they service breakfast buffet and the infinity pool on the 6th floor. The security guards were helpful in obtaining a taxi that was willing to use their meter. I felt they were looking out for their guests! I would stay again.

Tricia G.
United Kingdom
July 05, 2016
A good experience
The room was huge and good value for money. Location easy to access. Views up and down the river were stunning. Bedding very clean and comfortable. Staff polite and helpful. Breakfast great choice. Our only negative was that the room and bathroom were looking a little dated and maybe in need of modernization.

Hannah D.
United Kingdom
July 05, 2016
Another lovely stay!
We stay here every time we are in the city centre. Really comfy beds, huge rooms with a great view if you get the river view. Big pool with lots of loungers. Good location.

Chang H.
Singapore
July 04, 2016
Excellent Customer Service, Free Shuttle to BTS, Close to Asiatique
Will come back again next time.

gary C.
United Kingdom
July 04, 2016
Amazing hotel
Stayed here for two nights before flying to Chiang mai, all I can say is it was lovely , the staff were amazing from the minute we pulled up at the hotel reception , was my partners birthday on the morning of our first nights stay and flowers were delivered to the room dead on time , then later they surprised us with a birthday cake , swimming pool is amazing , Olympic size and the views of the river are amazing especially at night , easy access everywhere we wanted to go , which was shopping and the grand palace, breakfast is full of choice and caters for every choice , will definitely stay here again on my next trip ,

KOK S.
United Kingdom
July 04, 2016
Value for money
A very good hotel indeed .

WAI S.
Hong Kong
July 04, 2016
Goodview
It is a hotel with good view. Make us relax. The 36/F restaurant has a great view which is worth to visit at night time. The view must be excellent. A bit far away from the center but it is ok with taxi or BTS.