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Excellent 8.7
Based on 6711 reviews

Recent customer comments

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based on 6711 reviews
  • Hotel Condition/Cleanliness 8.8
  • Facilities 8.9
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for Money 8.7
  • Food/Dining 8.2

David V.
United Kingdom
January 13, 2015
Amazing, amazing, amazing!!!
Service, location, room quality
This is an outstanding hotel. The service was exceptional, nothing was too much trouble. Great staff, so friendly and polite. Location was awesome - right on the river with a boat shuttle service and 10 minutes from Asiatic shopping centre. Food was delightful and the room magnificent. I love this hotel and will be back, I shall also recommend it to all my family.

Gillian F.
United Kingdom
January 13, 2015
Fantastic value
Friendly staff, pool area, great rooms
We booked this for our son his wife and our newly born grandson to join us for the last couple of days of our holiday. They were looked after excellently by the staff and enjoyed their stay.

Gillian F.
United Kingdom
January 13, 2015
Fantastic !!!
Spacious rooms, great pool area and friendly staff
This was our last port of call on a 5 week holiday and it did not let us down. From walking through the doors for the first time the staff were courteous and professional throughout our stay. The rooms were extremely spacious well equipped and spotlessly clean. The hotel has excellent gym and pool facilities and a good choice of local and international cuisine. The shuttle boat runs every 20mins to the main attraction areas. Without doubt, the best hotel we have stayed in Thailand. Thank you Chatrium xx

Lijiao G.
January 13, 2015
very nice
service, food, transport
good location, good price.....very good service , like it a lot .........

Ian C.
January 12, 2015

Laura S.
United States
January 12, 2015
nice to be on the river
bed, food, room size

Gavin Y.
January 12, 2015
4-5 star Hotel
Location, scenery, service

Michael B.
United States
January 12, 2015
Exceeded expectations
Big suite, bigger than expected, fresh new upbeat design, superior staff and service
Check in crisp and efficient, superb room, superior and attentive staff, all amenities close at hand and/or available within minutes of asking. Excellent value, my friend stayed at the ShangriLa for more than double the room rate for a smaller room, older, less up to date ambience and design.

kevin P.
United Kingdom
January 11, 2015

Stephen D.
United Kingdom
January 11, 2015
Quiet,comfortable,well organised.
Lovely.We will definitely stay again.