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Excellent 8.1
Based on 1949 reviews

Recent customer comments

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Excellent



based on 1949 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.3
  • Location 7.2
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for Money 8.3
  • Food/Dining 7.8

patcharatharn C.
Thailand
July 20, 2015
Nice staff
Staff, bad smell room
Pleasant

Eswynn D.
Singapore
July 18, 2015
A real disappointment considering the high rating
the local food court nearby on the main road to the BTS was a pleasant experience
Much was expected basis the reviews & we felt that the 3 days of our 6 day trip to Bangkok which was supposed to be a relaxed time, just chilling out, turned out to be a total let down. The hotel ambiance doesn't support this effort. It starts the day with a breakfast that is disorganised, in the least a total chaos from service to food. If you need a cup of coffee/tea you have to carry it to your table - normally located at least 30 meters away & if you are able to manoeuvre yourself through the crowds of people & the spilt liquids, cereals, etc... then consider yourself lucky. A point to mention is queuing up for an egg: the guy at the counter cannot be bothered or rather overwhelmed. I understand that once it may be an issue but when it is repeated 3 days in a row, I cannot comment any further. I asked fr a sunnyside up & when he broke the yolk & I asked him to redo the egg; he said it’s going to be eaten anyway & shoved it into a plate. When I insisted, he took the egg back, used his fingers to turn it over again. We got into an apartment which was a 2 bed deluxe suite - unfortunately, it was not cleaned, both bathrooms had the flushes dirty. Housekeeping was called, attendance after almost 25 mins. The beds were well worn - dipping mattresses, ac units with no control; overall the place needs an upgrade. A good point we noted was the lady playing the violin in the lounge area, rather well; sadly, no audience. Location needs a thought. I can keep going on. Instead of spending 3 days relaxing we had to go out each day to get away from the place really. Not to have a complete biased view - the local food court nearby on the main road to the BTS was a pleasant experience Having travelled extensively over the last 26 years throughout the world, I can rate this as something we wouldn't like others to experience.

Marc O.
Netherlands
July 17, 2015
Great start of our adventure in Thailand
Very good service with nice staff, very good accommodation including tropical swimming pool, excellent food.
We enjoyed very our stay at the Chatrium Residence Sathorn. At arrival we went relaxing in the nice swimming pool. We enjoyed going by taxi to Sathorn pier and from there by longtailboat or Express boat to the touristic places. Great buffet for breakfast and for dinner. The staff was very kind.

Vanit L.
Thailand
July 12, 2015
Great place to rest
room size pool
it was wonderful

Vanit L.
Thailand
July 12, 2015
Great for vacation
Room size pool restaurant
it was a wonderful experience

Vanessa J.
New Zealand
July 07, 2015
Best value for money
1. Pool was amazing, 2. Staff were fantastic, 3. Lovely Hotel
I booked this hotel purely because of the pictures of the pool. We were not disappointed. The pool is fantastic. The food in the restaurant was amazing - the meal on our last night was perhaps the most delicious food we have ever experienced. You will not regret booking this hotel.

Heidi A.
Finland
July 03, 2015
Great for family travellers
Food, staff and facilities
Very pleasant. A bit away from the buzzling city center but peacefull for that reason. Highly recommend.

Seamas M.
Australia
July 02, 2015
Not at all like the photos on Agoda
Lobby, location and surrounding restaurants
Very disappointed by the room. Not at all like the photos of the room I thought I'd booked. When I complained about this, staff offered me an even worse room in the smoking section of the hotel. Erghhhh. Can't believe this kind of thing still happens in 2015! Chatrium should be sued for false advertising.

Allan M.
Australia
June 30, 2015
Friendly Staff
Friendly and efficient staff plus good size room
We enjoyed our stay there made better by the friendly staff. We were somewhat disappointed with the location as it required a drive to get anywhere, there was nowhere close by , that I saw, that allowed us to walk to. This required a cab ride to do anything. Cabs are inexpensive but traffic conditions in Bangkok make any travel tedious and slow.

Chee L.
Malaysia
June 29, 2015
Mattresses were really lumpy n worn out!
Breakfast was good, up kept well. But need to change bedding...couldn't sleep or rest well!
Uncomfortable sleep!