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Recent customer comments

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based on 1455 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.7
  • Location 8.5
  • Room Comfort/Standard 8.3
  • Staff Performance 8.4
  • Value for Money 8.3
  • Food/Dining 7.4

Kevin T.
United Kingdom
April 25, 2016
Shabby service and decaying fixtures and fittings
Such a shame that everything from fixtures and fittings, to customer service, has been left to decay. My experience started with no smile and no one to help with my case. Alarm bells rang as I dragged my luggage along to try and find my room. When I arrived in the room - big space and great views. I did, however, start to spot the lack of attention everywhere. From rusty appliances, to cracked tiles, to dirty air vents. I was thirsty so I looked for a mini bar - nothing. I called down and asked where can I get a drink? They told me the supermarket next door, the bar is not open until 5pm. I asked room service maybe? - they said no not for drinks and they not serving anyway until later. So after a 16 hour flight I had to go shopping to get a drink. Then I spotted no lock on the balcony door. I rang down and was told to call someone in the front desk when I wanted to open or lock it as they only had one key hotel. So of course I explained that I would be going in and out of the balcony and I would want to lock it when I go in and out of the hotel and it was not practical to do that. I was told that was that - what could they do with only one key (maybe go cut some more?). So I was just told call if you want it locked despite my protests. So I called back and asked for the hotel manager - never got to the manager, but I did end up with a key. It was such a cheap flimsy key it broke the first time I tried to lock the door. So I headed to the pool side (great view) where I found more things broken. I even sat on a very flimsy bar stool around the edge of the glass balcony surrounding the pool and long table restaurant - crack! - stool split into two - lucky to survive with tackle still in order! Even wooden planks around the pool would lift up if you stood in the wrong place and perspex floor over the pool was cracked and they would wobble and move as you walked over them. The only exception I found was the breakfast team. Excellent breakfast and great customer service

jeff T.
United States
April 22, 2016
Great location
Short walk to BTS, so location was good. Staff not very friendly or helpful, especially up near the pool. Room was nice with a great view on the 38th floor. I feel the rating in the mid 8's is a bit high. I've stayed at MANY hotels throughout Thialand, and I would give this a rating of about 7 - at the highest.

April 21, 2016
Nice like always
Comfy , clean , nice locatoin

John P.
April 21, 2016
great upgraded room.

John T.
United Kingdom
April 06, 2016
Great Value
Fantastic large rooms with everything an apartment needs.I'll definately stay here again.

Minseo K.
South Korea
April 05, 2016
I travelled Bangkok for 5 day holidays
It was my first time in Thailand. I tried to explore Bangkok as much as possible. I preferred the place for me to have a spacious and convenient room. The one-bed room executive quite met my expectations

Phatchari O.
March 29, 2016
Great location!
It's near BTS and subway. Big and clean room, close to shopping centers; Terminal 21, Emquartier and The Emporium; next to Food Land supermarket, 7-11, and Sirikit Park.

Wilasinee S.
March 23, 2016
Couples vacation
Staff are excellent, the room was splendid, flowers in our room made for a lovely atmosphere, and the in house restaurant was very good. Hope to stay here again soon.

Tan Z.
March 23, 2016
Spacish, Outstanding View
Stunning view of the city from 37th floor, pity stuck in between sunrise and sunset, couldn't catch either. Lotsa spaces in the unit that could be better furbished tho(1 room option) Staff are polite and ready to offer help. Cooking utensils where promptly delivered upon request. Overall a great place to stay with convenient 24hr supermart just opposite and short walk to terminal 21.

Roshan D.
March 23, 2016
Great Location & Large Comfortable Rooms
Location, Long Table, Comfort
It was a perfect stay at the Column. The location is ideal, there is Long Table (restaurant/bar) in the same building which is fantastic & has been a favorite of mine for years. It's got a great view from Long Table on the 25th floor. The rooms are super comfortable, clean & big. It's an ideal place on Sukhumvit to stay, close to MRT Sukhumvit or BTS Asok. I would recommend this hotel to all & surely stay when in Bangkok next.