arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good

based on 3996 reviews
  • Hotel Condition/Cleanliness 7.7
  • Facilities 6.3
  • Location 6.8
  • Room Comfort/Standard 7.8
  • Service 7.4
  • Value for Money 7.9
  • Food/Dining 6.7

November 30, 2011
Great location
nice and clean rooms, good food
The rooms are clean and well maintained. The staffs are nice and helpful.

Brandy P.
United States
November 30, 2011
Lovely hotel, gorgeous rooms.. nice staff!
location is near airport with free shuttle to/from, grand delicious breakfast buffet, nice staff, swimming pool, 24hr spa w/massage, work-out room, relaxing atmosphere, very comfortable and big beds, air conditioned rooms, great value for the price.
i have now stayed at the grand convenient hotel twice. this was my second stay on my way back home. my first stay, i was very impressed with the service, rooms, breakfast, and overall quality of the hotel environment. however, upon my arrival the second time, i got my card and went up to my room... the bed had been stripped and nothing had been cleaned up after the last guest(s) left. i went down to the lobby (front desk) and told them that nothing was cleaned for their next guest. i was nice about this but was not pleased as i was very tired and just wanted to go to bed as i had to be back up at 4am for the next shuttle arriving at the hotel at 5am. the desk clerk apologized and gave me a card to a different room. when i got up to my new room, i was immediately impressed and "wow'd"! the room was gorgeous as well as impecably clean!! in the morning, i went down to be ready for the shuttle to take me back to the airport (when arriving, the staff will check to see when you need to depart and will suggest a time to be ready for pick-up. this is very convenient and helpful so you don't miss your flights!) no worries about carrying your own luggage as the staff does all the work for you. they put your luggage on a cart and load it into the shuttle. same when you get dropped off at airport. you simply pick up your bag and go. overall, i was very satified with my stays at the grand convenient and will definitely return if i'm ever in thailand again!! recommended as a lovely hotel with nice staff.

Vicky S.
November 30, 2011
Service with a smile but the room was average
Great staff, lovely pool
The staff were welcoming and accomodatind but the room and breakfast was really basic.

Jan V.
Czech Republic
November 29, 2011
Good location with not so nice surroundings
location, service
good location, close to airport and with complimentary airport transfer. transfer was not so easy to find at the airport and we were waiting quite some time to get to the hotel. hotel rooms are small, but clean and comfortable. we have not booked the room with breakfast so i can not comment on that. hotel restaurant is ok and hotel also provide massages.

Farshad J.
November 29, 2011
close to airport
this hotel is average. it kinda had a smell and had a problem with bugs. Once brought to the attention of the hotel staff and they came up to the room 35minutes later, i suggested for them to change my room. They did upgrade me although my neighbor was doing the matress mambo so i had trouble sleeping. The only great thing about this hotel is the 24/7 shuttle to the airport. that is all

Monique W.
New Zealand
November 29, 2011
Excelent hotel, nice pool. Staff very helpful.
quiet, clean, close to airport, good to be picked up
Highly reccommend this hotel. Good service and very helpful.

Brandy P.
United States
November 29, 2011
Lovely hotel for the price - would def stay again!
Short distance from airport with free shuttle service to/from airport, very comfortable beds, delicious breakfast buffet with wide variety of foods/beverages to chose from, fairly quiet environment, 24hr in-hotel spa, nice swimming pool, work-out room
overall, i was really happy with this hotel and the service. the beds are big and luxurious, atmosphere is quiet, close to airport with free shuttle service to and from, nice staff, and best value for your money. will definitely return again in the future!

Natalie H.
United States
November 28, 2011
Everything we needed for a layover
Spa, restaurant and great service
The internet was down, which I don't think was their fault, but otherwise, it was a great stay. Airport transfer was easy to find and use, and when we arrived, easy checkin and a great meal and massage. It is a little further from the airport then I thought, but it wasn't a big deal. I definitely wouldn't use it as a place to see Bangkok, but for a layover, it was perfect

Mark P.
United Kingdom
November 28, 2011
Large room. Nr sky train free transfer
Near airport. Free transfer. Large room
Free Internet. Large room clean and tidy. Free transfer

Sang T.
November 27, 2011
Large friendly HOtel
Close to airport
Large room, huge hotel building, but the washroom could use a nice touch up. More bright lighting for the room would be great.