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Recent customer comments

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Very good



based on 2374 reviews
  • Hotel Condition/Cleanliness 7.3
  • Facilities 6.5
  • Location 8.5
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.5

9.2 Kian L.
Malaysia
May 14, 2016
Good
Good

6 Huishan Z.
Singapore
May 13, 2016
Gd
Multiple stay already

6.4 Huishan Z.
Singapore
May 13, 2016
Gd
Mutiple stay already

6 Huishan Z.
Singapore
May 13, 2016
Good
Mulitiple stay already

5.2 Huishan Z.
Singapore
May 13, 2016
Hotel only issue 1 room card
1 room card is incovinient

6 Huishan Z.
Singapore
May 13, 2016
Gd location
Multiple stay already

4 Huishan Z.
Singapore
May 13, 2016
Experience of a traveller who has been staying for more then 10 times
Was very disappointed with the shuffle of staff this time. Has stayed for at least 10 times and all experience r good. Some staff recognise us n we feel comfortable always. This time, saw a lot of unfamilliar faces but this is not the main point. The new staffs esp a guy whom i did not take down the name. Converse in a rude manner, speaking in loud tone to us. Even thou we apologise for not knowing the current new system they r implementing at the moment. Hotel now only issue 1 room card even thou u have 3 guest in a room (my previous visit a month ago). It is highly inconvinient but we do understand that this is the way they have to do to cut cost. Anyway i will think twice for my next booking. Will ppb try one more visit before i decide if i will change to another hotel instead. Its a shame as i really love the old staff n the location of this hotel. Hope to c everything back to normal the next time.

7.6 OOI C.
Malaysia
May 12, 2016
Good
Facilities should be more.

4.4 Andre L.
Singapore
May 12, 2016
Hotel Review
What's Great? 01. Good location in the heart of Pratunam Market; 02. A great shopping location; 03. Food is easily available everywhere around; 04. Closed to Platinum mall; 05. Price was reasonable; 06. Breakfast was a decent buffet style with small variety of food types. Nothing outstanding but good to go back the next day; 07. The Club Lux room was spacious but no different from the rest of the rooms on the same floor; 08. Toilet was decent with basic amenities like soap and shampoo; 09. CPU connected to TV with free WiFi; What's Not So Great? 01. If you were not guided to the hotel, you would have not been able to locate the hotel easily; 02. Entrance to the hotel is a few steps away from the main road in a small lane, hidden between shops selling clothing in the day; 03. The entrance is clear and dark at night and looked like a garbage collection point; 04. Read reviews about cockroaches in the hotel room which turned to be true. Had to buy insecticide the day or arrival; 05. Toilet door has no lock; 06. Stains on carpet and chair; 07. No toothbrushes, cotton buds/cotton pads provided; 08. Only 1 room key provided; 09. Main door latch is broken; 10. Some lights were blown but not changed; 11. Hotel messed transport arrangement from hotel to airport on last day. Waited for 55 mins before transport came. Obviously a third party was engaged. Not worth the money paid as transport was a little run down with no AC. 12. Disappointed with staff regarding transport. Confirmed, the day before about it and staff even called at 6.30 am to reconfirm again but yet still managed to mess up the arrangements. Staff also did not follow up on situation. Would have just taken a cab if they could not meet with what they promised but no refund was offered either. Pretty sure that they would not compensate for flight if its delayed due to their negligence; 13. Was not expecting much of the hotel to begin with but last experience was utterly disappointing; 14. Bellboy also agreed tha

6.4 tuti A.
Indonesia
May 11, 2016
Ok
The hotel area is awsome its only 3 mins to platinum mall , if you want to shopping just go to ground floor its pratunam market , room a little bit dirty we stay for 2 nights before we go to phuket ,we found 2 kinds of bug like a small cockroach and flying bug ,staff quite nice just need more smile